- Report: #1512878
Complaint Review: Just Answer -
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Author Confirmed
Why?
Just Answer
United States
Web:
www.justanswer.com
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Business Rating:
(1)
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Just Answer Phishing and suspicious subscription model
I am not sure if this is a pervasive issue of phishing across the company (Just Answer) or if it is a single individual in their customer service department.
My 12-year old son signed up for Just Answer by mistake on Friday evening, 10/15. He thought he was signing up for Spotify premium. He used my debit Mastercard.
When I realized what he had done (Less than 5 minutes after he signed up), I called Just Answer to explain and cancel the subscription. The Just Answer customer service agent asked me a number of odd questions, including the first 6 digits of my credit card number (first 6 digits) and then told me it would take 48+ hours to escalate and see if a refund was possible. I panicked and called my bank, and reported my card as lost/stolen. They marked the card as "hot" and are sending me a new card.
Last night, around 2 a.m., I started to get multiple alerts that someone in Detroit MI was trying to extract money from an ATM at a bank using my card. I have my card still (cut up but I have it). I live in Saint Louis, MIssouri. I am concluding that the woman who took my information on Friday night subsequently used or sold that information. I called within 2 minutes of my son signing up for the service. I regret giving the woman my first 6 credit card numbers. in hindsight, I realize she likely needed those to get the full credit card.
Just Answer has not contacted me at all about refunding my money since Friday night. And I still have $47 in charges pending from Just Answer for a subscription I tried to cancel less than 5 minutes after my son signed up for the service. And it seems ridiculous to me that they would charge $47 for a subscription and then not refund it when a customer calls immediately after signing up to request a refund--even if they didn't steal my card.
