- Report: #1531860
Complaint Review: Luxium - Las Vegas Nevada
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Author Not Confirmed
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Luxium
Las Vegas, Nevada, United States
Web:
https://shopluxium.com/
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Luxium Luxium ShopLuxium "Lifetime" guarantee and refund policy not honored under any conditions. Las Vegas Nevada
I purchased Luxium's Stinger "Smart Watch" directly from their website. After receiving it, I started configuring it - easy process. Everything seemed to work except the alerts on the watch when receiving a text message. I re-paired the device with my iPhone, started over, reset my iPhone, went through all the permissions.
No matter what, I couldn't get alerts working for text messages. So I reached out to them and they provided a list of steps to troubleshoot, which I did several times - still no fix.
So they advised I fill out their "warranty claim form" on their website which I did:
https://shopluxium.com/pages/lifetimeguaranteeclaim
I promply received an email denying my eligibility for the claim, but they did NOT provide a REASON why it wasn't eligible. I asked directly several times for the reason, which they would not provide. They said the issue I was having did not fall under their lifetime guarantee - how is that possible on a brand new product??? I carefully read their guarantee, and it should be covered.
So this leaves me to believe they don't cover anything - also, there is no way to update the watch firmware/OS - which means some things may work now, but as cellphone technology changes, the watch will eventually just not work for anything.
When I complained to them, this is the final email I received talking about their refund policy, which they don't honor either. This company is a scam.
We are sorry to hear that you are unsatisfied with the decision made regarding your claim. When you place an order with Luxium, you automatically accept our terms, conditions, and policies without exceptions. If you would like to access our Refund Policy, you may do so here - https://shopluxium.com/pages/refund-policy
Best,
Megan from Luxium
