• Report:  #1526619

Complaint Review: Magnuson hotel - Virginia beach Virginia

Reported By:
Guest - Virginia beach, United States

Magnuson hotel
5708 northhampton blvd. Virginia beach, 23455 Virginia, United States
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I am an extended stay guest at the Magnuson hotel on 5/24/2023 management sent a letter that was very discrimitory in nature singling out extended stay guests. The difference being extended stay pay less so keep that in mind. They want us to sign it stating ONLY the extended stay guests can not and will not use their amenities ever and various other rules and restrictions such as charging for toilet paper etc. They give one bogus reason claiming overcrowding which doesn't even make sense. This is a 2- star hotel that is usually pretty vacant even it the summer. I assure you overcrowding is not the issue and if by some rare chance it were shouldn't it come into play then?

No rules or agreements were broken to initiate this. It is extremely obvious that they view the extended stay guests as a nuisance and are trying to inconvenience us as much as possible or set these unrealistic yet oddly specific rules so they can have a reason to terminate certain guests. We are paying customers just like anybody else. It is very apparent that they do not respect or hold the extended stay guests in the same regard or that we deserve the same level of service as other guests. It is as if they are punishing us for paying less, the same guests that keep this hotel running in the winter and off season.

I was originally a short term guest and once I switched to extended stay they moved us into the dilapidated, outdated, rundown, infested, dirty extended stay building that is in a much more significant state of diteriatoion than other buildings and I am sure is in violation of many building codes and wouldn't pass an inspection. I'm trying to find out if this violates any consumer protection rights or discrimination laws. I'm sick of getting treated like s*** because I'm broke.

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