Complaint Review: Miami Lakes Automall - Miami Lakes Florida

On September 11, 2023 I drove from Tampa, FL to Miami Lakes, Fl to pruchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis the car was new and the advertisement online even showed the vehicle as new. There was no issues until October 7th after I purchased the vehicle it randomly turned off on my wife and left her stranded in the dark around a blind corner.

I had the vehicle towed to stingray chevrolet where it sat until Nov 8th waiting on a starter and a fuse block which apprently both went bad. I picked up my car at 5pm and went to dinner and went to get in my car at 6pm and the vehicle once again would not start. I towed it back to Stingray Chevrolet that night and drove back in the morning to speak with someone. I spoke with dorina the service rep and brian the service tech and they asked if anyone previously worked on the car. to my knowledge the car was "new" so I said no. Brian then told me that it was obvious someone replaced the starter previously to him but did not see a warranty part placed for the car from miami lakes so assumed they did it in house to keep it off the warranty. 

After learning this information I ran a CarFax on my own vehicle just to find out that the car was previously sold on 6-13-23 and then posted back for sale on 8-23-23 after being driven 97 miles. I called Miami Lakes in frustration and finally after hours of being transferred around I spoke to Elvis (service manager). After my wife explained the situation to him he said "I remember this vehicle it was sold to someone and had a wire harness issue we took it back and replaced the harness and a starter."  After learning this I asked to speak to the general manager with no luck and was referred to Lazaro the sale manager. After calling multiple times and getting no answer from him I texted my sales rep Luis. Luis was phenonmenal in helping he is the only reason I ever spoke to Lazaro who is apparently to busy to respond to customers. 

on 11-10 luis (sales guy) called me and put me on speaker phone with laz saying they were going to take my suburban back and order me a new one to the same spec. I reiterated that’s fair as long as no extra charges are added and it was a straight swap.

on 11-13 Supposedly they looked for a comperable suburban and could not find one in the entire country but in under 5 minutes I found one at a dealership 30 miles from my home.

finally after a few days on 11-14 once again luis had to catch Lazaro and put me on speaker phone to talk to him and then I was told they would take my suburban on trade in with (depreciated value) and have to pay the new price for the 24 suburban since the 23 were no longer available. 

Miami Lakes automall Fradulently posted a vehicle for sale as new on their website even though they had previously sold the vehicle to someone and took it back because of the immediate issues the customer had with it and tried to hide the "fixes" by not reporting it under warranty. All im asking is that my vehicle be purchased back at the full price that I paid for it since this vehicle was Fradulently sold to me as new, and it obviously has serious electrical problems that will continue to happen.