Complaint Review: Nebraska Furniture Mart - Dallas - The Colony TEXAS

It appears that NFM thinks it is OK to not tell the truth, and OK that their installers take unused items from the job and do not turn them in for credit to the customer.

This was my response to NFM after they provided False information to the BBB:

"Sergio, the guy who measured for the flooring, has provided false information. He stated that I did not have A/C.  I have A/C In my home, and it was on the day the crew installed the floor. I work from home, and there was no need for me to have the A/C on at the time Sergio arrived.  He commented on it, and I told him that the A/C would be on when the flooring is installed. I  told him I do not turn the A/C on until later in the day. Why should I provide A/C to someone who wont be there that long? 

Why do you think it is OK to provide false statements? Federal law says you are supposed to provide the cost of the work before it begins. The store told me it was "Their Rule" to remove any previous tile. Who do you think you are telling me what I can and can't do in my home? I have no paperwork with my signature stating the cost of the any tile removal. I had no knowledge that there was even tile under the carpet until it is removed. It wasn't in the other rooms. 

Your installers took things that did not belong  to them. They took the extra baseboard that I was charged for.  I was charged for SIX pieces, and they used less than FIVE pieces. They took the SIXTH piece with them, and did not turn it in for credit. They did the same thing with the Glue, and the bags of cement that were sent to my home. I had to fight to get credit for these items.  It is NOT OK with me that people come in my home, damage my hallway wall, stain my hall rug, and then take things from my home that do not belong to them.

They tried to take the 1000 foot box of plastic that I was charged for.  I asked the installer if NFM was only charging me for what was used. He responded, "They will not let us return it."  He took it outside.  This makes him a thief.  You (unnecessarily) removed the tile without providing a cost first. You didn’t allow me to make an informed decision on having it removed. Your crew took unused items from my home and didn't turn them all in for credit. I had the need to install Crown Moulding in the room.

I purchased Six -Eight foot pieces.  This makes Forty Eight Feet. I had One full piece left and about 40.5 inches left over from piece #5. So you see, I was charged for Six pieces and they took one of them. They were going to take the left over partially cut piece, but I rescued it from the front yard.  I was told by a Manager at NFM "We did the work, so you are paying for it."  I did not authorize this work because I was not provided anything in writing how much I was going to be charged.

Again, there was NO NEED to remove the tile. It is like going to someone's house; mowing their lawn, then expecting the homeowner to pay them without first discussing price. This is EXACTLY what NFM did!! I know for a fact that other flooring companies do not require tile removal because I checked.  There was also no reason whatsoever to put cement on my floor. There were no cracks and it was level. I know because I had a foundation company check it after an earthquake hit my home a few years ago. I never thought I would ever be treated like this by NFM. 

The internet is flooded with complaints against them, and it is pretty obvious they do not care. I fully expect to be credited for the baseboard and for the work that I did not authorize. Your installers are dishonest, and that is really sad.  They also tripped two of my circuit breakers and said nothing to me. I have a device on one of my outlets that sounds an alarm that the power is off.   I called the store to get this worked out, and I was not called back. Since you insist on charging me for the removed baseboard piece, and for work that I did not authorize, I am going to send you a bill for the damage to the wall in my hallway. 

They also nicked the walls.  They were painted several days before they arrived. I have made every attempt to resolve this, but NFM seems to not want to.  I guess I will have to take the appropriate action. You have also made it very difficult to pay the monthly charge statement.  Shame on NFM for this deplorable behavior."