- Report: #1504675
Complaint Review: Shipping Dept 5215 S Boyle Ave Vernon CA 90058 - Vernon California
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Shipping Dept 5215 S Boyle Ave Vernon CA 90058
5215 S Boyle Ave Vernon, 90058 California, United States
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Business Rating:
(3)
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Shipping Dept 5215 S Boyle Ave Vernon, CA 90058 Size of item not as advertised. No invoice included with product. No information included on returning wrong sized item. No information on how to obtain a refund. No information on how to return item or get in touch with the company to arrange return. Unable to contact company at this address after internet search. Vernon California
Ordered a heated vest and extra battery packs. The item sent was not the correct size - ordered an XL vest and was sent what appears to be a Small size. Unable to contact the company (Shipping Department) as there was no invoice included with the order, no instructions on how to return item for refund, no listing of email address to be able to get in touch with the company, no phone number listed on packaging. I assume from the writing on the outer packaging the item came from overseas. The return address lists only "Shipping Dept Dept.CA 5215 S Boyle Ave Vernon, CA 90058. Unable to get a company listing for that address via internet search. Need to a refund as the sizes listed are obviously not "American" sizes. They are more like children sizes.
1 Updates & Rebuttals
Rosalinda
Chula Vista,California,
United States
Rip off on Order
#2Consumer Comment
Wed, August 03, 2022
Shipping Dept 5215 S Boyle Ave Vernon, CA 90058 Size of item not as advertised. No invoice included with product. No information included on returning wrong sized item. No information on how to obtain a refund. No information on how to return item or get in touch with the company to arrange return.
Sent an email and still they are not responding to my request. Need some help please. The USPS Label indicated Address: 5215 S. Boyle Ave, Ca 90058. Not sure if this is the address to return the two bras I purchased.
Below is the only communication so far thru email:
Hi Rosalinda, Greetings from Shophelp! It's Victor responding to your complaint. I'm sorry to hear the bra did not fit perfectly. Do you think another size may work? If you do, please let me know the real measurement of your underbust (e.g. 33 inches) and your regular bra cup (e.g. DD): NOTE: No need to take picture of yourself with the bra on Please help me understand the situation better so that I can give further advice.
Kind regards,
Victor
Customer Service Representative
I responded: No don’t think your bras are going to work for my body. Please send me details where to ship back tomorrow. I would like to get my money back. Rosalinda Rodriguez
