- Report: #1499095
Complaint Review: spectrum - clayton NC
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Author Not Confirmed
Why?
spectrum
clayton, NC, United States
Phone:
8008924357
Web:
https://official.spectrum.com/lfo-7n_ipt?ca.mp=Google&ca.cr=444699206812&ca.kw=%2Bspectrum&ca.mt=b&c
Categories:
Business Rating:
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spectrum charter spectrum, time warner cable installation rip off clayton NC
i had my service upgraded a month ago. i was aware of a 199 fee for a tech to come out. they sated he would be here between 8 and 9 am. 9 am passed and on and on and finally he arrived at 2 or 3 pm. he was here for about 10 minutes and basically unboxed a modem and a wireless router. it rebooted as he was getting ready to leave and he said it would reboot 2 times and then be ok. well it rebooted about 146 times that day and night. i also called several times and they checked their end and said everything was working fine as far as spectrum.
then one of the calls said they would call me back in 90 minutes with a specialist. that didnt happen. then the last person was just rude . then i get a message saying they have set me up an appointment for a technician to come out the following tuesday that they didnt even ask if anyone was going to be here. so the next morning which was saturday after testing the equipment myself and finding the router was going out on its own and when i hooked a computer straight to the modem it was going out. i unhooked all the stuff and took it to the spectrum store and exchanged it which resolved the issue.
i had also checked that morning before i unhooked it all to see if it was working and it was still rebooting. so then a week ago i called because i looked at my bill and i am being charged 199 for an installation that was not completed. and their tech support didnt fix it. so i called and spoke to autumn who was the spectrum rep and was given a case number and they would adjust it and all she needed was a supervisor to sign off on it. days later the charge was still there and i called back tonight and was told they would not remove the fee because there was an outage in my area. which is unusual because all the times i called tech support at that time stated everything was fine on their end. my neighbors who have spectrum were having no issues because i called them.
so its just another case of spectrum ripping off their long time customers. thats the reason i cancelled my cable and phone from them because our bills just kept going up and up . what they do is give breaks to new customers. if you are a new customer you pay alot less than a customer thats been with them 15 years or more.
