- Report: #1521611
Complaint Review: Spirit Airlines -
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Spirit Airlines
United States
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Spirit Airlines Spirit Stole Money From Me
I purchased an upgrade from Spirit in advance. Its called the Bundle. The upgrade cost me $85. It included an extra room seat. My seat number was 11A. When I got to the airport, Spirit sent a different plane. 11 A was now just a regular seat.
The flight was full. I wrote to Sprit for the refund of $85 and they said that I took the flight so I am not entitled to the refund. They changed the aircraft so I paid for something I did not get.
Do Not ever pay for upgrades in advance. Spirit Airlines is dishonest and will steal from you too.
