- Report: #1516363
Complaint Review: Sprint With TMobile -
-
Author Confirmed
Why?
Sprint With TMobile
United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sprint With TMobile Cancel Service
I have been a loyal on time paying customer with sprint for over 20yrs. In 2021 I called multiple time begging and pleading with help on lowering my bill. Covid really took a toll on all of us and I could not afford the 380/mo phone bill. They could not assist me with lowering the bill. I then went seeking quotes from other companies. ATT was able to meet my price range.
In October I called sprint told them the price that was offered to me to see if they can price match. They informed me they could not match that rate. I then ask if I switch providers, keep my phone numbers, and return sprint their phones how much it would cost me. The associate then told me that it would not cost me anything and that I could return the phones since they were under lease.
The associate told me I would just return the phones at a local store. I went to return phones and the associate told me that I would not be able to return the phones due to them being installments. I informed her of the conversation and she told me I need to call sprint for resolution. I called sprint to tell them and they said I could not return.
I asked for supervisor and explain all the convos he came up with the resolution to allow me to return the phone and would send me a return kit. It took me 2 months and multiple calls to receive the kits. I returned the phones and still was bill over 1k for installment and cancellation fees on the phones. I just spent 2 hrs on the phone with sprint and they are telling its nothing they can do and have sent my balance to collections.
