Complaint Review: Sprint -

Yeah, this complaint is completely stupid on its face for a number of reasons:

1.  The list price for an IPhone7 when it would have been offered to you would be more than $450, plus tax, plus interest if you're paying it off over time.  In total, the price of the phone alone would be more than $500.  Add to that all of the other costs associated with a plan, and it all adds up to the fact you still owe money on the phone.  So your complaint from a monetary perspective has no validity.  Pay the money.

2.  You reported the phone as stolen, yet you now claim the phone wasn't stolen at all; it just wasn't in your possession.  So you've admitted to lying about the disposition of the phone.  This puts your credibility at ZERO.  When that happens, then it's time for you to go away.  I can see why customer service wouldn't help you.  There is nothing for them to do.

To those who read this complaint - ignore it.  There is no valid basis for the complaint.

 No it was $32 a month like I said the first Two Times and it seems as if you’re repeating and stating the same things therefore it’s of no help to me especially if you’re assuming rather then asking and also not reading. But much appreciated I Love the fonts!

 If I’m making a complaint about charges why wouldn’t I include the TOTAL???? I also typed that I was paying a monthly lease of $32 I guess you didn’t catch that.

The phone wasn’t lost I simply stated it wasn’t in my possession but I Never came to the conclusion that I would have to stop paying for the phone which is why I don’t have an outstanding Bill, the phone continued to be paid for up until the final payment that was made today.

So please read carefully and then respond. The purpose is to give assistance and be helpful not respond as if you were an employee for the company here to aggravate others.

If I've already paid that out of my monthly bill I should not have to be charged the additional $32 and taxes to payoff the phone.  Well, I guess to begin with, you really mean the additional amount is $132 plus taxes, not $32.  Second, who are you to judge whether you should be charged this, or not??

  You signed a contract for the phone, right?  The contract governs what you are charged per month, buyouts, what they have to provide, etc...  Nobody cares what you think.  I always laugh when people come here and THINK they shouldn't pay something - when everything regarding their plan and what they owe is in their contract.....

This is a rip off being that the IPhone 7 isn't in my possession it was reported stolen and I've changed my service to an IPhone XR and continued to pay.  Hilarious.  Again, another irrelevant statement.  Your contract doesn't end simply because you don't have your IPhone 7.  If you go back into the store to buy another phone, then the cost for the stolen phone generally gets tacked onto the back end of the new phone.

The customer service chat representative was no help at all and surely didn't care for my concern with this issue, there was no empathy or attempt to reconcile he simply was there to do his 8 hour shift and go.  Hilarious.  Customer service is not there to assist you bypassing your requirements under the contract you agreed to.  The person could have been sympathetic to you, but that sympathy does not extend to you trying to weasel out of what you owe.  Perhaps you should just simply stop acting like a child when you don't get your way.

The same thing would have happened to you at Verizon, ATT, or any other cell phone provider.  This is not a ripoff.

 You make ZERO REFERENCE to what the contract says you owe...just what you think it should be plus the numerous references to "taxes". Do you know how much you should have paid during the contracted period?

That's the starting point! Losing the phone does not make the contract magically disappear and no, I don't work for them!