- Report: #1520611
Complaint Review: Sun-Tec Solar Energy/ Goodleap51 ILC - Seminole Florida
Reported By:
Retired Military -
Palm Bay, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sun-Tec Solar Energy/ Goodleap51 ILC
7300 Bryan Dairy Rd Ste 400 Seminole, 33777 Florida, United States
Phone:
(727)-571-4141
Web:
https://suntecsolarenergy.com/products/warranty-coverages/
Categories:
Business Rating:
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Sun-Tec Solar Energy/ Goodleap51 ILC Unknown Bait and switch- retaliation- 2 counts Breech of Contract Seminole Florida
Report Attachments
Promised me a solar energy system that would power my entire 1100 square foot home in case of power outages for 18 hours on battery power. Also, a system that would save me substantially every month (up to 2/3 savings) on my electric bill.
After the system was installed I was informed it would not power the entire house because there weren't enough batteries. The system then failed days after installation and continued to fail over and over again. Sun-Tec said it was faulty "snaps" and that there was a recall. I saved no money on my electric bill for the entire year it's been installed.
From the day it was installed I insisted that they should uninstall it, because I was promised a system that powers my whole house. After it continued to fail, a few months ago I called them and told them to come get the system. That it didn't work and even when it did work it was inadequate for my needs.
The system is now making explosion sounds inside the battery compartment. Like the sound of a small caliber pistol. The battery light turns red for a moment, then green again. Then, smoke comes out of the vent at the top of the compartment and the smell of burning electrical.
I spoke with Frank, at Sun-Tec today, a sales manager, who got involved when I complained to their receptionist about the system not powering the whole house, after I called to report this serious battery fault that is putting my house at risk for a fire.
Frank, the manager, told me he was sending no technician because I told the receptionist I was afraid we would end up in court over this issue of the whole house not having solar power. He informed me that since I said I was "getting a lawyer" (I never said any such thing) well, then, they didn't have to service my system anymore. (Even though they are contractually obligated to do so).
He told me that he'd already explained why I didn't have the system they promised me when I applied and signed up to pay a contract. He said "it feels like I'm living in Ground Hog Day with you, we've gone over this more than once."
To which I responded that we will continue to go over it until the company makes it right.
He laughed.
