- Report: #1486536
Complaint Review: Vitalchek - Brentwood Tennesse
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Author Confirmed
Why?
Vitalchek
P.O. Box 1703 Brentwood Brentwood, 37024 Tennesse, United States
Phone:
877-854-4481
Web:
www.vitalchek.com
Categories:
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Vitalchek LexisNexis Misleading False Advertising Brentwood Tennesse
I ordered an original birth certificate in the state of New York in order to get my drivers licensed renewed, so I went to www.vitalchek.com which states a "fast & easy turnaround" in many cases you receive within ONE WEEK
However it took TWO MONTHS which ended up costing $134.00 because they requested I fax a copy of my drivers license which in color, but I did it anyway knowing it would not transmit since fax machines are black and white. So I was forced to overnight a copy in order to get a "rush request" after waiting NINE WEEKS to be told that is the only way. When you call VitalChek support you will wait for 30-45 minutes just to speak to someone which is a good indication they are misleading others too.
The customer support is not helpful at all reading from a script it seems and unable to think outside the box to help you. I know first hand because I must have made six calls totalling over three hours on hold and conversations, only to get nowhere each time.
I would stronlgy suggest anyone considering paying them, to think twice and do it yourself because you will save both time and money as well as allot of potential stress!
I even checked their website before posting this to see if anything changed with disclosing more realistc processing times, but still says the same ole same ole.
It is far from convienant and certainly not cheap, especially if you value your time like I do.
