We were told the house we were renting for a large amount of money had air conditioning. It had one small portable air conditioner (that we couldn't move) in one bedroom of a 2800 sq ft house. I complained to the host within an hour and they only said, "sorry."
I complained to the company but because I had contacted the host, they didn't follow up. I asked for a partial refund and the host stopped responding to me. Then I get a 4 out of 5 review for communication, which is not true. I asked VRBO to remove it and they said they can't.
I have to ask the host, which is ridiculous since it is the host who is lying. The host basically gets no repercussions and we are out $3500 with no support from VRBO. Avoid this company!!