- Report: #841477
Complaint Review: 1st Convenience Bank - Forney Texas
Reported By:
Butch -
Crandall, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1st Convenience Bank
Forney, Texas, United States of America
Phone:
1-800-903-7490
Web:
www.1stcb.com
Categories:
Business Rating:
(0)
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1st Convenience Bank Fraudulant Overdraft Fees Forney, Texas
First of all, I tried to resolve my issue with 1st Convenience Bank by talking to a representative at the toll free number. The representative had absolutely no listening skills. I asked her several times to let me explain my situation, but she eventually ended up screaming on the phone. I then asked to speak to a representative who also had no listening skills (imagine that!).
Here is my complaint. 1st Convenience Bank charged me overdraft fees of $69.94 when I was showing an available balance. I called the toll-free # to find out why I was charged the fees when I had an available balance. They said that the overdraft fees were the result of transactions that occurred after I had scheduled transactions that were pending. I asked the supervisor if they had paid the pending transactions and she said no. So I asked her if they were charging me fees on transactions that were not paid (pending). She said no, the fees were charged on 2 other transactions that had been paid. I told her that funds were available when these transactions were made. I also made a $300 deposit on the day we spoke which covered the pending transactions. However, the cash deposit was not showing until 3 days later. Amazing - the cash transaction was pending and not available! Bottom line - this bank is ripping off customers on overdraft fees! I told the supervisor I wanted those fees refunded since they had not paid the transactions and she refused.
If you look at other reports of this nature with this bank, there are several. I have banked with many different banks and this is the first time I have been charged overdraft fees on pending transactions. Also, the majority (if not all) the other banks credit a cash deposit immediately.
My next step is to talk to the Texas banking commission.
Here is my complaint. 1st Convenience Bank charged me overdraft fees of $69.94 when I was showing an available balance. I called the toll-free # to find out why I was charged the fees when I had an available balance. They said that the overdraft fees were the result of transactions that occurred after I had scheduled transactions that were pending. I asked the supervisor if they had paid the pending transactions and she said no. So I asked her if they were charging me fees on transactions that were not paid (pending). She said no, the fees were charged on 2 other transactions that had been paid. I told her that funds were available when these transactions were made. I also made a $300 deposit on the day we spoke which covered the pending transactions. However, the cash deposit was not showing until 3 days later. Amazing - the cash transaction was pending and not available! Bottom line - this bank is ripping off customers on overdraft fees! I told the supervisor I wanted those fees refunded since they had not paid the transactions and she refused.
If you look at other reports of this nature with this bank, there are several. I have banked with many different banks and this is the first time I have been charged overdraft fees on pending transactions. Also, the majority (if not all) the other banks credit a cash deposit immediately.
My next step is to talk to the Texas banking commission.
