- Report: #1180781
Complaint Review: 1st Convenience bank - Select State/Province
-
Author Confirmed
Why?
1st Convenience bank
Select State/Province, USA
Web:
www.1stcb.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
1st Convenience bank 1St. Convenience is a joke Cottonwood Arizona
Please be careful when choosing banks, up until yesterday I have not had a problem with 1st Convenience. Yesterday my husband and I went to deposit his pension checks. We had no problem until the young lady looked at our account and looked at the check and responded with "we may have to put a hold on the check". She went to call to verify the check, came back to us and told us there was no funds on the account. This is when everything began, my husband calmly asked her "what do you mean there is funds in this account". she said they could not verify so they wold have to put a 7 day hold on it. She brings this form for him to sign and on it the reason they were putting a hold on it was because it was over 5,000.
If this young girl had to explain to begin with that they had to put a hold on it due to the size of the check we would of understood, but to tell us there was no money on the account was uncalled for.
I get up the next morning to check our bank account, and noticed they had credited us the full amount of all checks deposited the day before, but nothing had been in to the available status. ok no problem. After reading some other incidents that consumers have had the lovely privlege of dealing with 1St. Convenience, I started to get a little concern, so my husband, since it is his money, for busting his butt, called the company who sent him the checks, this is where we find out that the larger amount check had been cashed. This is where I lose my cool.
I call the 800 number on the back of my card, and do not remember who I spoke with, and explained the situation to her and was polite about it, then she started to state that they had put a hold on the account to verify funds, I told her I was aware of that, but my question was we found out that this check has been cashed, so where are the funds and why are they not available in our account. She had no answer.
As of right now, we still have not had the money put into available yet, due to , according to this person, "the bank sends them a letter to release the funds", so anyone who is thinking of using 1st. Convenience, please rethink it. As soon as this crap is over, our account will be closed and we will be going to another bank.
