- Report: #132339
Complaint Review: 26Red Marketing - Orem Utah
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26Red Marketing
2476 North University Parkway Provo, Utah 84604 Orem, 84058 Utah, U.S.A.
Phone:
800-273-7813
Web:
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26Red Marketing, V-Motion ripoff no support Orem Utah
Well, I wrote here before several weeks ago and I was angry. This letter really goes out to Matthew(from 26Red), the one who has been replying to our complaints-except mine. I'm not sure why, but maybe it is because all my information is correct.
You see Matthew, I paid $199.99(initial fee) PLUS $74.95 was charged to my visa every month. That was fine with me because I was excited! I was going to do something on my own. I joined the meetings, I asked my questions & even called the support line. Things were ok for a few weeks. Then NOTHING!
I couldn't get through to anyone, no matter what I tried. Being a beginner at everything, I wasn't happy, but I didn't quit. I kept trying until I was so frustrated that I was in tears. I began to second guess myself.
That's when I started networking with successful people on ebay. I still couldn't get through to you guys so I decided to cancel. Well I thought I did but a charge still went through on my visa for $74.95. I was Pissed!!
I must have cancelled over 50 times after that & nothing. I finally had to cancel my visa card. Guess who called me on 2-14-15 looking for money? Brad in billing couldn't believe what you did to me. His supervisor did say I could have 1 month refund-I'M STILL WAITING. I tried harder than most and got stuck for more, don't you think I deserve more than 1 month refund?!
And you're surprised by all the disappointed/angry people? You didn't give us much to look forward to Matthew, except aggrivation, wasted time & lost money!
You say that you have hundreds of people now and that it is all improved. Why didn't anyone let us know that there was a big technical problem with an email? Let us know you were working on it, you're sorry. All we got were emails to join a meeting- over & over.
It is sad that you don't care about your "old" customers anymore. I wonder how your "new" customers would feel about that?
Paula
Carpentersville, Illinois
U.S.A.
You see Matthew, I paid $199.99(initial fee) PLUS $74.95 was charged to my visa every month. That was fine with me because I was excited! I was going to do something on my own. I joined the meetings, I asked my questions & even called the support line. Things were ok for a few weeks. Then NOTHING!
I couldn't get through to anyone, no matter what I tried. Being a beginner at everything, I wasn't happy, but I didn't quit. I kept trying until I was so frustrated that I was in tears. I began to second guess myself.
That's when I started networking with successful people on ebay. I still couldn't get through to you guys so I decided to cancel. Well I thought I did but a charge still went through on my visa for $74.95. I was Pissed!!
I must have cancelled over 50 times after that & nothing. I finally had to cancel my visa card. Guess who called me on 2-14-15 looking for money? Brad in billing couldn't believe what you did to me. His supervisor did say I could have 1 month refund-I'M STILL WAITING. I tried harder than most and got stuck for more, don't you think I deserve more than 1 month refund?!
And you're surprised by all the disappointed/angry people? You didn't give us much to look forward to Matthew, except aggrivation, wasted time & lost money!
You say that you have hundreds of people now and that it is all improved. Why didn't anyone let us know that there was a big technical problem with an email? Let us know you were working on it, you're sorry. All we got were emails to join a meeting- over & over.
It is sad that you don't care about your "old" customers anymore. I wonder how your "new" customers would feel about that?
Paula
Carpentersville, Illinois
U.S.A.
1 Updates & Rebuttals
Matthew
Orem,Utah,
U.S.A.
Your month was refunded.
#2UPDATE Employee
Sat, March 12, 2005
A couple of items to set straight. 1. We have not had "email" problems. 2. The emails you speak of getting over and over are sent out to all "active" clients so they can be made aware of our daily, live technical support classes. 3. We do care about our "old" customers. Don't know where you got that idea from. If Brad called you on 2/14/2005, you obviously have not followed the proper cancellation procedures. We only call people whose credit cards decline and they can't make their monthly payments. AND people that are still "active" customers. At any rate, I looked in our system and your money was refunded to your credit card, just like we promised, on February 16th, 2005. Please check your statement for this credit and in the future, if you do not want to purchase a product that takes time, energy and stamina---- my advise would be to NOT PURCHASE IT.
