- Report: #546446
Complaint Review: 3D Granite - Tampa Florida
Reported By:
Selinda Riebow -
Seffner, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
3D Granite
4302 E. 10th Avenue, Suite 406 Tampa, 33605 Florida, United States of America
Phone:
813-810-7668
Web:
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
3D Granite Jaime Granda, JSG Cabinet Frustrating Kitchen Remodel Tampa, Florida
These guys are super nice. That's why I went with them. Their price wasn't the best, but they promised superior quality and superior work and to be finished by the contract date. Unfortunately, they fell through on these promises. The granite countertops ended up beautiful, but that is the only thing that went well and on time. The remodelers would come 1 at a time and worked for a few hours a day. They finally came and finished up when it was apparent they were going to go past their contract deadline, so I threatened them with a price renegotation and then a bunch of workers finally showed up and got the cabinets in. However, the head cabinet installer was ticked about having to work and the cabinets were installed sloppily. The drawer hinges/slides are sub-par. The drawers open and close real roughly with a catch half-way through. Lowes and IKEA have way smoother and better quality drawer hinges/slides. They finally came and straightened everything up better when I was able to get my financing company to call and threaten them. I was disappointed to see "Made in China" stamped all over the cabinet boxes upon delivery.
When we originally got the price estimate, we were told one price, but then when we finally decided to go with 3D and went to put the deposit down and picked out the granite through their supplier, he raised the price $1,500. At that point we just wanted to get the job done, so stuck with him. That was stupid of us. Originally Jaime Granda also told us that he would do ANY edge on the granite for the original price, but when it came time to install it, he said he could only do the base/easiest edging for us. I should have recorded all his promises, or had him sign under a list of them. There were also two other small issues we discussed being checked on during cabinet installation, but they were not followed through on. We also were promised a free granite item (I wanted a backsplash behind the stove), but that never came through, but I had so much trouble getting them to get the cabinets to a respectable point, that I haven't gone through the hassle to try to get delivery on that, and I haven't heard from them about finishing up their project.
Two contracted items remain unfinished as of today, December 28, 2009 and the contract deadline was November 18. The items are: replacement of baseboards removed during remodel, and cabinet cooking tray organizer never delivered or installed. End result: After a lot of kicking and fussing, a beautiful kitchen with unsatisfactory drawer slides, minus a couple of items. Recommendation: Be careful to protect yourself if you use this installer. He's super nice, and the end result can be beautiful after quite a bit of aggravation, but doesn't return your calls once he has your money and there's not an office worker.
2 Updates & Rebuttals
Selinda Riebow
Seffner,Florida,
USA
JSG Cabinet Saved the Day!!! Salvadore's awesome!
#2Author of original report
Mon, February 01, 2010
JSG Cabinet (Salvadore) is a highly recommended cabinet installer. He came in and fixed all the problems caused by the original installer. I have since found out that he is not connected with the orignal installer. I would be happy to recommend him for any future jobs.
jsg
United States of AmericaJSG Cabinet Missunderstanding
#3REBUTTAL Owner of company
Fri, January 15, 2010
My name is Jesus Grullon, owner of JSG Cabinet. I reviewed your report and noticed that you had issues with 3D Granite. We are not the same company. 3D Granite has contracted a different installer before me. 3D Granite subcontrated me to fix the errors from the original cabinet installation. I just wanted to make that clear. If you have any questions, feel free to contact me at 813-376-8931 or email me [email protected]
