CharlesW
Florida,#2Consumer Comment
Mon, July 08, 2013
I have had Andy Carlin of A to Z Construction and Handyman Services do work for me in the past. They have always been reliable and do what has been outlined. The $85 fee is non refundable. No refund equals no refund at the end of the day, even if you don't like the price. You can't waste a professionals time for free. Why compromise the work and risk his licensing and livelihood. Doesn't make sense.
Sounds like Andy was cornered into a no win situation. Do the work and put your business at risk or decline the job and tick the guy off.
mgcoudriet
Winter Springs,#3Consumer Comment
Thu, December 20, 2012
Before A to Z Construction and Handyman Services did any work on our home. I talked to Andy, the owner, about this bad review that I had seen online at length. It turns out that there is certainly 2 sides to every story. Andy went above and beyond to make the individual happy but to no avail. I suppose they woke up on the wrong side of the bed that day.
Anyhow, A to Z Construction and Handyman Services did a great job in our new home in Winter Springs. You would think that by purchasing a new home. Nothing would need to be done. Far from it! Here is a list of some of the work we had them do. Install ceiling fans, build desks and misc. pre-packaged furniture, hang photo frames and mirrors, add cabinet knobs, move heavy furniture, hang large white boards in our home offices,repair furniture (we had some dressers that had drawers that stuck), hook up the washer and dryer, hang book shelves, install wire shelves in closets and lastly, a couple of minor drywall repairs. I am sure that I am forgetting some things too.
Both guys that came were very professional, respectful and helpful. The guys were as quite as could be when working.
We are going to have them come back soon as we have more projects that need to be done. I could not recommend their services more highly!
A to Z
Orlando,#4REBUTTAL Owner of company
Thu, September 06, 2012
Russel Timmons called me to get an estimate on what he described as a simple closing in of a doorway. He was made aware that I would give him a rough idea of the cost of his project over the phone, if he could tell me exactly what he needed to get done. We discussed his project in what I thought was great detail. He then told me he would like my estimate in writing. I explained to him at that time there was an $85 estimate fee if I went out to his home and did the measuring in order to fine tune his exact scope of work. He proceeded to set the appointment. I called Mr. Timmons as agreed upon two days later, again I confirmed the estimate fee before I went and he told me he understood, he was home and to come on over. He then proceeded to give me a full definition of what he really needed to get done. I explained to him at that time the work he now wanted done would require a plumber and an electrician to complete it legally. He told me it did not and I should be able to just do it his way. I again tried to explain to him that we were building contractors and separate licenses were required to do the additional work. He told me he understood, wrote me a check for the estimate fee and I left. The following day, after talking with the various suppliers and sub contractors required to get his pricing, I called Mr Timmons back, in order to give him his quote, as discussed. He did not like the price and still felt the need to tell me that I should be able to do the work he wanted without a licensed plumber and electrician, legal or not. He then demanded his money back. I tried to explain to him although he was not going to put me in a position where I would have to do work illegally, I still put my time in as discussed and the estimate fee would not be refunded. He then proceeded to threaten me and say if I did not return his money he would leave bad reviews all over the internet. So folks here in lies the rub. Even if you're an honest, professional business person, look what it gets you. Bad reviews!