- Report: #172806
Complaint Review: AA Online Moving and Storage - Harrison New Jersey
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Author Confirmed
Why?
AA Online Moving and Storage
1 Cape May Street Harrison, 07029 New Jersey, U.S.A.
Phone:
973-497 -1100
Web:
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AA Online Moving and Storage moving ripoff Harrison New Jersey
What happened to me while moving from parsippany to mays landing on dec. the 17th 2005.
AA online moving, MARK ASH gave me first quote $340 based on hourly rate.He asks me to sign and send back a quotation form and I did.And then I modified the items and send it, he raise it to $457.He sends me one of his guys for free estimate to confirm the deal, I asked him to send me the final quote, but he didn't send me anything.
He sends me 3 people with the truck, all they have to do to load and unload my boxes and the furniture, they were unprofessional, and very slow I helped them for two hours and a half. Since every second count.
After the driver load the furniture on the truck, he asks me to sign on $1500!
What I suppose to do in these situation, how come a delivery inside the same state and I did all the packing and pay $1500?
I signed it unwillingly after.When I arrived I found that they damaged some my stuff.
I called him on Monday he pretended that he doesn't know!!!!!!!!
Hisham
mays landing, New Jersey
U.S.A.
AA online moving, MARK ASH gave me first quote $340 based on hourly rate.He asks me to sign and send back a quotation form and I did.And then I modified the items and send it, he raise it to $457.He sends me one of his guys for free estimate to confirm the deal, I asked him to send me the final quote, but he didn't send me anything.
He sends me 3 people with the truck, all they have to do to load and unload my boxes and the furniture, they were unprofessional, and very slow I helped them for two hours and a half. Since every second count.
After the driver load the furniture on the truck, he asks me to sign on $1500!
What I suppose to do in these situation, how come a delivery inside the same state and I did all the packing and pay $1500?
I signed it unwillingly after.When I arrived I found that they damaged some my stuff.
I called him on Monday he pretended that he doesn't know!!!!!!!!
Hisham
mays landing, New Jersey
U.S.A.
1 Updates & Rebuttals
Kevin
Harrison,New Jersey,
U.S.A.
INFORMATION IN THIS REPORT IS MISSING!
#2UPDATE Employee
Wed, October 18, 2006
I handled the internal paperwork on this report, and until now, did not even know this complaint existed. This customer has made this complaint without telling you the full story. At the estimate as well as over the phone the customer gave us a list of 28 items to be moved and we based our price accordingly. The customer also signed a document well before moving day confirming what he had that needed to be moved. He did not tell you that when we actually came to do the move, he had considersbly more that amount!! Of course that will cost more!!! Why shouldn't it? This customer even complained to his credit card and lost on all counts! Why? Because he is wrong in this case. Sorry, but when we make a mistake we own up to it and correct it. The mistake ( and I am being generous when I call it a mistake, since I believe the customer was trying to purposely get a cheaper price) in this instance is simply not ours! This customer is simply NOT being truthful in this report.
