- Report: #79372
Complaint Review: AA Online Moving &Storage - Harrison, NJ New Jersey
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Author Not Confirmed
Why?
AA Online Moving &Storage
1 Cape May Street Harrison, NJ, 07029 New Jersey, U.S.A.
Phone:
973-497-1100
Web:
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AA Online Moving & Storage ripoff overcharging hostage tactics Harrison New Jersey
Salesperson Mark Ash was as nice as pudding, and promised the moon and stars for 49 per pound plus nominal tolls, gas surcharge and packing materials. After estimating well what the approximate weight of my shipment, this company gouged me for more than double the price originally quoted. I still have quite a few of the five dollar (dimestore quality) rolls of tape.
I was unable to corner him on a firm quote until the truck was loaded The total given to me by movers who seemingly could not communicate with me in english was 30% more than double the original quote of $1,800 to move approximately 4000lbs of furnitute from NJ to AZ. I am now unable to reach anyone at the number they gave during business hours.
The movers (liberal description) that showed up spent most of the day banging my furniture into walls and expensive cherrywood fixtures while leaving my front doors propped open for over 8 hours in the middle of a very cold NJ winter. They were abusive to each other and my furniture and seemed to expect me to feed them as well. They spent tank of fuel oil approx. $150.
They are avoiding me and holding my things hostage for $4,000 additional dollars after I reluctantly gave them a $1,000 down payment. HELP ME SOMEONE. (Until then I will pursue it with the authorities)
Soar Loser (of personal property)
David
Mercerville, New Jersey
U.S.A.
I was unable to corner him on a firm quote until the truck was loaded The total given to me by movers who seemingly could not communicate with me in english was 30% more than double the original quote of $1,800 to move approximately 4000lbs of furnitute from NJ to AZ. I am now unable to reach anyone at the number they gave during business hours.
The movers (liberal description) that showed up spent most of the day banging my furniture into walls and expensive cherrywood fixtures while leaving my front doors propped open for over 8 hours in the middle of a very cold NJ winter. They were abusive to each other and my furniture and seemed to expect me to feed them as well. They spent tank of fuel oil approx. $150.
They are avoiding me and holding my things hostage for $4,000 additional dollars after I reluctantly gave them a $1,000 down payment. HELP ME SOMEONE. (Until then I will pursue it with the authorities)
Soar Loser (of personal property)
David
Mercerville, New Jersey
U.S.A.
1 Updates & Rebuttals
MARK
HARRISON,New Jersey,
U.S.A.
RESPONSE TO DAVID AND SUGGESTIONS.. missing some very important facts that caused the problems
#2UPDATE Employee
Wed, February 18, 2004
In all fairness, I do believe David feels he is accurate in his statements, however he is missing some very important facts that caused the problems he incurred. David did not mention in his statements that the items that we based his estimate on changed to nearly double. He never made us aware us this prior to his move date and that would automatically affect the weight and charges. David and all of our customers sign a release (copy available for anyone who wishes to see it)stating that there are, in fact, additional charges to the estimate and what they are and what they cost!!! David also did not mention that we did not hold his items hostage, but quite the opposite. he was told of all the charges prior to delivery and agreed to them with absolutely no complaints. When we arrived in Arizona with his items, he refused to pay and offered us considerably less money stating that he had no more money. Why did he not tell us that before we went to Arizona from NJ? He also claimed that there was no one to speak to at delivery time from this office. Hard to believe since I personally spent the better part of that Saturday night on the phone with him. We have also resolved to take $1000 less than his agreed upon balance to rectify the problem. What else should we do? To prevent further mis-understandings we have since provided "guaranteed pricing" when our customers book a move with us. I hope this solves any further "Rip-Off" accusations from our customers...we need them and truly wish to satisfy them. Thank you
