Complaint Review: AAA - Internet

Look. To the rocket scientist parsing words... claiming the AAA didn't respond to ONE complaint, but responded to 43... I quote, from the previously cited AAA report, which graded AAA (Texas) at an "F" rating, for ANSWERING NOT ONE COMPLAINT IN 43:

"Reason for RatingBBB rating is based on 16 factors. Get the details about the factors considered.Factors that lowered AAA Texas' rating include:47 complaints filed against businessFailure to respond to one complaint filed against business."

There. I hope this helped the rocket scientist. AAA failed to take ANY of their customers serious, in the report cited. THAT IS WH THEY GOT AN "F" RATING, GENIUS!

(roll eyes here).

I want to correct one comment about AAA's response, or lack of response, to 44 BBB complaints filed against AAA.  The statement "did not respond to one complaint" means exactly that - that AAA failed to respond to one complaint but did respond to the other 43 complaints.  Martha Perkins

I recived yet another weekly letter from AAA. This time, it was in a strdard envelope. The envelope gave no indication that it was yet another upsell offer. None of them ever do. They always masquerade the upsell under things like "keep with your important papers", and "AAA Member Notification: dated material enclosed". Yet, when you open it up, it is yet another tired upsell offer. Today's harassment was for AAA insurance.

I called AAA. I explained myself to the operator. She connected me to someone named "Locke". I got the voicemail. I left a message, detailing the issue, telling him to call me. No call came. Hours later, I called back. I spoke to the same operator. She put me through to someone named "Samantha" I believe, in their Customer Relations department. I explained the entire issue to her. She told me that it takes 90 days to get off the AAA spam list. I told her that two or three times or possibly even more (I'd have to check my notes), I had been told 30 days.

She told me she would need to read their entire log of my communications. She called me back later. She said that, yes, it was a 30 day period to get off the spam list. I told her that I am now going on my 3rd 30 day period. She had me read to her the envelope that I received today, and describe what was inside. She agreed it was upselling junk mail. She told me that she would correct the problem and that I would receive no more of these letters.

I told her that I was likely not going to renew. I told her I wanted to be left alone for the remainder of my term. I told her that, should it continue, I will fight back. I explained that when Comcast did this to me, I got the President's desk phone number, and I got the home phone and address of the President of the marketing company that was responsible for Comcast telemarketing. When they began receiving telephone calls, they took me off their list, pronto. Samantha told me that I don't need to call the AAA President at home (which I did't say I would do), and that the issues would stop. I told her to fix the problem, and there will be no more problems.

I am amazed with how AAA treats their own customers. With utter contempt. Forget what you want.... just send us your money! I won't hold my breath, expecting it to all go away.

This afternoon, I received this email from the "concerned" folks at AAA:

"Date: Tue, 27 Mar 2012 22:54:54 +0000

From: [email protected]

To: _____

Subject: Re: : [#1023875]

Hello ___,

Thank you for visiting AAA.com and expressing your concern regarding AAA solicitations.

We respect your privacy and have processed your request. If you have any questions regarding AAA's Privacy Policy, please click here or visit the following link listed below:

(omitted). Thank you for being a AAA Member. Please let me know if I may be of further assistance.

Best Regards, Jason S. AAA Northern California, Nevada and Utah"

I responded with:

"Yeah? You respect my privacy and have processed my request? My request for AAA to stop flooding me with unsolicited, unwanted crap that I gave AAA no permissions to send? You processed my "request" like you processed it over 30 days ago? Like when you told me that it would cease after 30 days, and it didn't cease/ That "processed"? Well, I am in the process of "processing" articles for the BBB and for every consumer advocate website I can find, to let as many people know the HARASSMENT I have been subjected to, simply to be a AAA customer. You can see the first one here: (link to this report). I will be sure to post your latest response there, as an update to the original complaint, since it clearly shows the lack of respect that AAA regularly dishes out to their "valued" customers. I don't need the link to your privacy policy. Don't send it to me again. Once is excusable. Twice is SPAM... but, then again, AAA and SPAM are synonymous, aren't they? At this point, AAA made my mind up for me. I will discontinue my account at the end of the year. I will also talk to my girlfriend and see if we can't discontinue her account as well. Two accounts are better than one, after all. You can FOAD now. Leave me alone. Do not email me further. (end)

Additionally, I tried getting through to my local AAA office, since you cannot get through to anyone outside of the AAA CSR department. My call to my local office was immediately routed through to the AAA corporate CSR line. When you have a company that needs to INSULATE itself from their own customers... it is probably because:

1. They don't want to hear complaints

2. They couldn't give a rat's a*s if you don't like how they do business.

So, if you find yourself in my position, where your mailbox is being bombarded with AAA crap... stop paying them. Stop sending them your hard-earned money. Adios AAA. You suck!

You can't get one. Why? Go online and try to find corporate headquarters information for AAA. I spent some time doing it, and came up with little. Like their phone service that doesn't work, it is pretty clear that AAA doesn't want people contacting the headquarters. To make matters worse, there seem to be "headquarters" all over the place. Northern Calif. Southern Calif. Texas. On and on. So not only will you have a hard time fuinding who to contact, and who to complain about... you will also have a hard time finding one coherent, complete picture about this company at the BBB. Intentional? Well, if your company practices allow customer abuse as I have desxcribed, it becomes clear why you want to make complaining difficult... and why AAA might want to majke keeping track of complaints difficult.

That said, check out AAA in Texas.



BBB Rating: "F" (A-F scale; F being worst)

BBB rating is based on 16 factors. that lowered AAA Texas' rating include:44 complaints filed against business. Failure to respond to one complaint filed against business.



Yes, you can find AAA sites that have a higher rating. Yet, the above example illustrates exactly what I have maintained; AAA clearly doesn't care about its own customers. Forty-four complaints and not one response from AAA?



Check with your auto insurance carrier, or if you have a gas card, or even some credit cards... some of these offer premium roadside service without the crappy treatment.