- Report: #4434
Complaint Review: AAMCO Transmission - Lakewood Washington
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AAMCO Transmission
12006 Pacific HWY SW Lakewood, 98499 Washington, U.S.A.
Phone:
253-581-2725
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AAMCO Rip Off ..KITTY LITTER IN THE BELLHOUSING
I took my 96 GMC Sonoma pickup with 5sp Manual into the AAMCO in Lakewood, WA on 1/27/01 because it was shifting funny. Allen told me that the Slave and Master cylinder and clutch plate/flywheel all needed replacing to the tune of $1500. I told them that was too high and phoned my dad who was a GM Parts Manager for almost 30 years. They talk to each other and get the bill down to $800. I will go to the dealership and by the salve cylinder myself and take it over to AAMCO. They do not replace the Master cylinder as it is OK.
I called for a rental and leave. on 2/3/01 I get the truck back and I drive it for a couple of days to see how it works. I took it back on 2/5/01 because it was still acting funny. Allen told me that they would adjust the pedal and clutch. So I drive out of the lot after about 15 minutes of work. I go down the street and turn around and take it back as it is worse then before. Allen and the mechanic both tell me it just needs to be "broken in:. I drive it till 2/9/01 and I take it back as it almost cost me an accident because it would not shift right. They look at it again and tell me the new slave cylinder is defective. They said I could go and get a replacement one from the dealership where I got the first one. AAMCO said that they would charge me $230 to install the new part since I did not let them get the part, their warranty did not cover it.
So I called the GM dealership and asked them about replacing the defective part and they told me that they would replace the part for free but would charge me labor since I bought the part over the counter and took it with me. So I though fine, I'll have the truck towed over to the dealership and let them put it in. If the part went bad again they (dealership would cover the labor). So it got towed over to the dealership and their mechanic took a look......
the dealership called me and told me it would be $700 to fix the clutch. So I went over there and they showed me what the problems was... The mechanic asked me "where did you have this worked on, on a driveway?" The problems with it were:
1. AAMCO put in the wrong fluid for the hydraulic clutch system which destroyed the master and slave cylinders plus all the rubber seals, O-rings,etc. (Gm charged me $4.65 for the right fluid and AAMCO charged me $39 for the wrong fluid)
2. Bolts were missing form places and the wrong bolts were in other places.
3. Pilot bushing was NOT replaced.
4. And the topper...... THERE WAS KITTY LITTER IN THE BELLHOUSING
The mechanic was flabbergasted and he stayed past his going home time to get it done. I thank the mechanic.
I called for a rental and leave. on 2/3/01 I get the truck back and I drive it for a couple of days to see how it works. I took it back on 2/5/01 because it was still acting funny. Allen told me that they would adjust the pedal and clutch. So I drive out of the lot after about 15 minutes of work. I go down the street and turn around and take it back as it is worse then before. Allen and the mechanic both tell me it just needs to be "broken in:. I drive it till 2/9/01 and I take it back as it almost cost me an accident because it would not shift right. They look at it again and tell me the new slave cylinder is defective. They said I could go and get a replacement one from the dealership where I got the first one. AAMCO said that they would charge me $230 to install the new part since I did not let them get the part, their warranty did not cover it.
So I called the GM dealership and asked them about replacing the defective part and they told me that they would replace the part for free but would charge me labor since I bought the part over the counter and took it with me. So I though fine, I'll have the truck towed over to the dealership and let them put it in. If the part went bad again they (dealership would cover the labor). So it got towed over to the dealership and their mechanic took a look......
the dealership called me and told me it would be $700 to fix the clutch. So I went over there and they showed me what the problems was... The mechanic asked me "where did you have this worked on, on a driveway?" The problems with it were:
1. AAMCO put in the wrong fluid for the hydraulic clutch system which destroyed the master and slave cylinders plus all the rubber seals, O-rings,etc. (Gm charged me $4.65 for the right fluid and AAMCO charged me $39 for the wrong fluid)
2. Bolts were missing form places and the wrong bolts were in other places.
3. Pilot bushing was NOT replaced.
4. And the topper...... THERE WAS KITTY LITTER IN THE BELLHOUSING
The mechanic was flabbergasted and he stayed past his going home time to get it done. I thank the mechanic.
