Jason H.
Farmington Hills,#2UPDATE Employee
Tue, October 30, 2012
Dear Mr. BMW owner:
Thank you for taking the time to express your concerns. As a company it is not our intentions to create any kind of service failures. While there are always two sides to every situation, if you truly believe that your vehicle was not operating properly then we would like to genuinely apologize. If you still have the vehicle and have service needs, we would gladly offer you immediate service and do a free inspection of the transmission to ensure the work you receive from us is of the highest quality.
Again, if you feel our services were lackluster, please know it is not our intentions to fail you as a customer. We will stand behind our work and we will try to make it right. Contact us any time.... Thank you.