- Report: #743424
Complaint Review: Aamco Transmission - West Palm Beach Florida
Reported By:
Angry -
Riviera Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Aamco Transmission
845 N. Military Trail West Palm Beach, 33415 Florida, United States of America
Phone:
561-689-6235
Web:
Categories:
Business Rating:
(0)
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Aamco Transmission Aamco Wants me to bring my truck back for the 8th time! West Palm Beach, Florida
After the Ford dealer telling me the transmission was gone on my Mercury truck (and wanted 5K), I decided to have Aamco pick up my truck (from next door) to replace/rebuild the transmission. This started back in Sep 2010.
I have taken my truck back 7 times now. They say they have rebuilt the transmission for a second time. They say they have put in the propriatary transmission fluid that Ford recommends yet I still have the same problem as day one when THEY diagnosed as a bad transmission. They said it was a bad Throttle Position Sensor - I changed that - still same problem.
I have spent over $500.00 (in addition to the $31/3200 I paid intially for the 1st repair) for rental cars and misc parts they said was still causing the problem.
I took it to 2 different auto repair shops, one the dealer and 2 - a very well respected transmission shop in the area (God I wish I knew of Vic's Transmission Services before taking to Aamco). Both say the 5 and 6 gears in the transmission are not working properly. When I take teh truck out of overdrive, I have no problem (Overdrive is the 6th gear in this truck).
I have explained this to Sam the owner of Aamco and all he wants to do is have me keep bringing in the truck for more diagnoses. He will not pay for any rentals. He is very inflexible. I cannot continue to rent cars at a $150.00 per week while they are on a search mission.
I have called coporate and the only response I get is that each Aamco shop is independantly owned & operated and is up to the owner how they want to handle.
They will not refund me any money. I do not feel comfortable taking my truck back there for the 8th time. We've had tense conversations due their inability to correct the problem. I am afraid they will only have me keep replacing parts (for which they say they will not pay for).
Today I needed to get out of the way of a jerk on the road. When I pressed the gas to get out of his/her way, the tranny slipped again and almost got creamed. I do not feel safe driving the truck now.
Anybody have any suggestions besides writing letters to the Better Business Bureau, State's Attroney Office, Dept of Justice Fraud Department?
Anybody have sucess with taking them to court?
I have taken my truck back 7 times now. They say they have rebuilt the transmission for a second time. They say they have put in the propriatary transmission fluid that Ford recommends yet I still have the same problem as day one when THEY diagnosed as a bad transmission. They said it was a bad Throttle Position Sensor - I changed that - still same problem.
I have spent over $500.00 (in addition to the $31/3200 I paid intially for the 1st repair) for rental cars and misc parts they said was still causing the problem.
I took it to 2 different auto repair shops, one the dealer and 2 - a very well respected transmission shop in the area (God I wish I knew of Vic's Transmission Services before taking to Aamco). Both say the 5 and 6 gears in the transmission are not working properly. When I take teh truck out of overdrive, I have no problem (Overdrive is the 6th gear in this truck).
I have explained this to Sam the owner of Aamco and all he wants to do is have me keep bringing in the truck for more diagnoses. He will not pay for any rentals. He is very inflexible. I cannot continue to rent cars at a $150.00 per week while they are on a search mission.
I have called coporate and the only response I get is that each Aamco shop is independantly owned & operated and is up to the owner how they want to handle.
They will not refund me any money. I do not feel comfortable taking my truck back there for the 8th time. We've had tense conversations due their inability to correct the problem. I am afraid they will only have me keep replacing parts (for which they say they will not pay for).
Today I needed to get out of the way of a jerk on the road. When I pressed the gas to get out of his/her way, the tranny slipped again and almost got creamed. I do not feel safe driving the truck now.
Anybody have any suggestions besides writing letters to the Better Business Bureau, State's Attroney Office, Dept of Justice Fraud Department?
Anybody have sucess with taking them to court?
1 Updates & Rebuttals
JT
West Palm Beach,Florida,
United States of America
Whole Truth
#2UPDATE Employee
Mon, June 11, 2012
This customer had left out many of the facts out of his report to make AAMCO look bad. He had made complaints to the State and the Better Business Bureau, both of these organizations have investigated the case and found that AAMCO has not done any thing wrong. AAMCO had gone out of its way to diagnose his vehicles engine issue for free and propose repair that this customer refused to do. The transmission does not run the engine, the engine runs the transmission therefore, many of the engine problems can mimic transmission problem and/or cause the transmission to malfunction. The original problem with the transmission was taken care with the transmission rebuild but the customer did not want to take care of the engine problem to make his vehicle run right. It is not AAMCO's responsiblity to make his engine run right unless he authorise the work and pay for the repair.
