Ripped off Former Tenant
Riverside,#2Consumer Comment
Tue, August 10, 2010
I took my 1990 Ford F150 to Wendel's AAMCO shop after the guys in AAMCO El Paso missed a transmission problem during the rebuild.
Dave
Queen Creek,#3Consumer Comment
Sat, September 13, 2008
Based on Wendel's ability (lack of) to type (spell) accurate on behalf of his bussiness I would never bring my car into his shop for work.
Waggoner_3
Phoenix,#4UPDATE Employee
Thu, August 21, 2008
hello there all my name is wendel and i am the manger of the store being refferd to here . I found this report and decided i would at least respond to it and try to defend my staff and technicians ,it has been a verry long period of time since this vehicle was in our shop but because the situation was so unique i do remeber it . I would like to give you all a little background on our shop here and our background . Aamco transmissions has been in operation since 1964 nationwide ,our shop here is the oldest exisisting aamco in the phoenix market and has operated since 1978 at this location and has been under the same ownership since the earl 80s , we employ 4 full time ase certified technichians with a combined working experience of over 100 years. the vehicle in question here is a 1997 nissan quest mini van that came to us with shift errors due to electrical problems , it had several codes in the computer that showed problems in several differnt systems around the car includeing transmission , and after our initial diagnostic we recommended computer diasagnostics to trace the issue down ,and at this point we asked further questions about the history of the vehicle includeing whether or not it had ever been in an accident ." the accident question was verry important because of a service bulletin for this particular vehicle indicateing that the pcm "power control module " was located directly behind the passanger side air bag and would most likely be damaged if that air bag was ever fired .. when asked directly if the car was ever in an accident we where told no it hadnt !!! at all ever !!! with this information we turned our sights on other possible causes of the customers complaint and vehicle symptoms wich led us to the possibility of a combination of problems with some sensors , we contacted the customer andexplained what had been done up to this point and what would be the next step to move foreward ,which was to change the sensors out , we also asked again if the vehicle had been in an accident because this would explain all the problems the vehicle was haveing . and again the customer indicated that the vehicle had never been in an accident !! after the sensors where replaced "wich are non returnable being electronics " we had no improvement in the car , this is everything the customer was ever charged for , even thow we had 2 technicians working on this car for 3 days trying to resolve the problem . after this we decided to try to confirm our suspision of and accident by pulling out the glove box and checking the air bag serial number " factory air bags are marked with the v.i.n. of the car they are placed in at the factory if it had been changed it would now have an after market serial number on it rather then the vehilce identification number matching the vehicle . when the technician opened the glove box he noticed a verry large reciept from midway auto team collision department indicateing that the entire passanger side of the vehicle had been repaired due to a collision . turns out that someone had wrecked the car while there husband was out of town on buissness and then paid cash to repair it so he wouldnt find out .. and that threw our diagnostics we had uncovered her lie to her husband . when confronted with this information the husband was shown the reciept for repairs at midway and saw it was in his wifes name confirming the lie .. at this point we asked to only be paid for the sensor and a couple of hours of diagnostics and then refused to do any further work on the car . the moral of the story is this your car is verry verry complicated and the questions a shop asks trying to resolve your complaint are usually verry important to the effort of that repair ,so if you lie to us you are sending us in the wrong direction and it will almost always end up costing the consumer more money by causeing the repair facility to spend more time looking into other possibilities . wendel w. csm aamco