Complaint Review: Aarons Rent To Own - Ashland Virginia

I purchase a living room suite, TV, and wall unit entertainment center when the store first opened in December of 2006. My payment was almost $600.00 a month but due to a really ugly divorce I had no other choice. I receive a large check once a month which is what I paid my payment with. The general manager of the store always handled my account cause my payment would be a few days late here or there. My contract was for 24 months not the 18 months that they advertise you own the items in.

In May and June of 2007 my check began coming a little later but once received I got my payment caught right back up. In July of 2007 it was late coming again and the general manager and I got into an arguement on the phone and I told him to come get the furniture, which he did at the end of the month. I got all of my items back at the end of August. The policy of aarons is if you receive the exact items back that you turn back in then your contract reinstates as though you had not turned it in. When they delivered my furniture the broke a key component to the wooden entertainment center which by the way was about $1800.00. I was told they would order a new one and bring it out when it came in.

I work out of town and the general manager knew this and would always let me come in to pay when I got home. All of sudden the general manager was gone to another location and a real jerk of a general manager was in the store. However, by this time I had also purchased a bedroom suite. So now I owed close to $12000.00 to this place. obviously I was very trustworthy for them to put that much money in the street. The new general manager and I worked through our differences only after I threw a fit because he was coming or sending employees to my home 4 and 5 times throughout the day from the first day the payment would be late. However, I was out of town so when I would return there would be 4 - 7 door hangers in my yard cause they had blown off the door.

In November of 2007 the store at my request sent an employee to collect my payment which should have paid me in advance until January of 2008. When I returned home I had received a very nasty letter from someone named Michelle - when I called the store and spoke with Michelle I found out that only a portion of my payment had been posted. I had provided credit card information to the employee to pay me in advance. I told her no problem I would bring in the payment they had not ran plus the payment for the 15th, but I also explained to her that I needed her to explain her letter she had sent telling me that I owed them 34000.00. She told me that her computer shows that is what I owed and that I had only paid on my living room suite for 3 months. We ended up in a huge arguement because they restarted my contract over again on my living room furniture for another 24 months - which made all the money I paid go away. She told me her regional manager would be in on Wednesday to fix it.

On Thursday I called and it had not been fixed, she gave me the number of where to call to reach the regional manager. I called him and he ended up hanging up on me because I wanted it fixed before I made my payment because if it wasn't going to get fixed I told them to pick the stuff up. I told them I was not going to pay for the same merchandise twice. After he hung up on me I called and spoke to someone and found out the man I was speaking with was basically an administrative assistant to the regional manager.

After tracking the regional manager down a day or two later he fixed the account and stated my balance owed was a little over 12000.00. I agreed with that figure. He then told me as far as my entertainment wall unit that he would credit my account for 1 payment because they can't order the part for it. Then after talking to him I got home to a warrant on my door that now claims I only owe 9000.00 to pay everything off. This warrant was completed by Michelle the one who claims I owe 34000.00.

Then I received a call from the retention department so I explained the saga all over again and the lady there stated that my balance was close to 14000.00 and that she is at the corporate office.

So bottom line is - I have paid 5400.00 out towards my living room suite, TV, and entertainment center and almost 2000.00 towards my bedroom suite and on Monday they are picking up my furniture since no one knows what I really owe to them. I purchased new furniture from Haynes Home Furnishing yesterday that is much nicer and better quality for not a 1/4 of what they are trying to charge and for less than what I have already paid out.

BUYER BEWARE THEY ARE SCAMS!

B garland

Ashland, Virginia

U.S.A.

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