- Report: #317403
Complaint Review: AARON'S SALES AND LEASE - Greer South Carolina
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AARON'S SALES AND LEASE
1326 W Wade Hampton Blvd Greer, 29650 South Carolina, U.S.A.
Phone:
864-877-7694
Web:
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AARON'S SALES AND LEASE Incompetent Liars Greer South Carolina
After looking on Aarons' website I found a couch and loveseat I just had to have. I called my local store to see if I could order them. I was told that they had the exact group I was asking about in the store and that it was used but in great condition.
I threw some clothes on and made it before they closed. The couch and loveseat were in awful condition. I was pressured by staff that it was well worth the asking price and that I could save a ton of money if I took the one they had in the store compared to purchasing a new one.
I insisted that I would take the new one. I was then instructed to fill out a contract, and pay in advance for the first month (this is the policy) Money up front before they order, harmless right?
Then after I recieved my reciept, I was told that they could not order it till the following Monday (this is when they do their ordering) Even though it was six days away, I agreed. Then I was told that it took a week or less to get the merchandise in and would be delivered the Monday after they ordered it.
Fowarding on to the Tuesday after they were suppose to order, I recv'd a call from a sales associate. He explained that he was not sure if they could order it for delivery by the moday that they promised. I said that would be fine, just call me so I know when to expect it.
So when Monday came and nobody called or came by I called and asked when I could expect my couch and loveseat. I was put on hold forever and nobody could pull up any information. I became angry and explained who I spoke with and all of a sudden, they informed me that he was off but that the manager knew all about my order and that it was not available anymore but they would be happy to give me another set that was close to what I ordered.
Now in the meantime I checked my credit card statement and I was charged the day I signed the contract, not when the items were ordered (which was never) or when they were delivered. And I am also responsible for the next payment due!
I spoke with the manager and said I wanted my credit card credited back since I could not have the items I was told were available and would be ordered. He proceeded to tell me that they had to have the actual card to do so. So as I drive by and there is one truck entering the lot and one on it's way out. Guess what? "Sorry, we closed an hour ago".
The next day my boyfriend goes down with my card in hand to have it credited. He was told that they could not overwrite the sale due to the fact that the manager was not there. Once I heard this, I called and asked for the manager. The manager gets on the phone and I ask why my card was not credited. He then explains because the general manager is not there and he has to do it.
Now, this is where I get pissed off! When is a general manager at the sight, why wasn't I told that one had to be present when I came in with my card? I explained that if I did not have my card credited back within two days I would file a fraud claim on my credit card and hold them responsible. The manager then informs me that my card will be credited back. (Guess I didn't have to bring the card in for that after all?) Well, that was today and like I said they have two days so I will keep everyone posted as to if they credited my card or not. Take care and be careful out there! ;)
Jena
Greer, South Carolina
U.S.A.
I threw some clothes on and made it before they closed. The couch and loveseat were in awful condition. I was pressured by staff that it was well worth the asking price and that I could save a ton of money if I took the one they had in the store compared to purchasing a new one.
I insisted that I would take the new one. I was then instructed to fill out a contract, and pay in advance for the first month (this is the policy) Money up front before they order, harmless right?
Then after I recieved my reciept, I was told that they could not order it till the following Monday (this is when they do their ordering) Even though it was six days away, I agreed. Then I was told that it took a week or less to get the merchandise in and would be delivered the Monday after they ordered it.
Fowarding on to the Tuesday after they were suppose to order, I recv'd a call from a sales associate. He explained that he was not sure if they could order it for delivery by the moday that they promised. I said that would be fine, just call me so I know when to expect it.
So when Monday came and nobody called or came by I called and asked when I could expect my couch and loveseat. I was put on hold forever and nobody could pull up any information. I became angry and explained who I spoke with and all of a sudden, they informed me that he was off but that the manager knew all about my order and that it was not available anymore but they would be happy to give me another set that was close to what I ordered.
Now in the meantime I checked my credit card statement and I was charged the day I signed the contract, not when the items were ordered (which was never) or when they were delivered. And I am also responsible for the next payment due!
I spoke with the manager and said I wanted my credit card credited back since I could not have the items I was told were available and would be ordered. He proceeded to tell me that they had to have the actual card to do so. So as I drive by and there is one truck entering the lot and one on it's way out. Guess what? "Sorry, we closed an hour ago".
The next day my boyfriend goes down with my card in hand to have it credited. He was told that they could not overwrite the sale due to the fact that the manager was not there. Once I heard this, I called and asked for the manager. The manager gets on the phone and I ask why my card was not credited. He then explains because the general manager is not there and he has to do it.
Now, this is where I get pissed off! When is a general manager at the sight, why wasn't I told that one had to be present when I came in with my card? I explained that if I did not have my card credited back within two days I would file a fraud claim on my credit card and hold them responsible. The manager then informs me that my card will be credited back. (Guess I didn't have to bring the card in for that after all?) Well, that was today and like I said they have two days so I will keep everyone posted as to if they credited my card or not. Take care and be careful out there! ;)
Jena
Greer, South Carolina
U.S.A.
3 Updates & Rebuttals
Jenavoss
Greer,South Carolina,
U.S.A.
Issue Resolved*Thanx you David Cody* and Jason
#2Author of original report
Thu, March 20, 2008
I did end up disputing the charge on Monday. However, I wanted the General Manager to know that I had done so and to send him a letter explaining why. I was not given his name so I called the store to ask what his name was and when I was told, replied with a thank you and hung up. No more than a min. later, he calls me back (thanks caller id) asking if there was a problem and if so what he could do to fix it. After explaining the entire situation, he assured me that he was unaware of it and that he would get to the bottom of it and call me back. Within 20 mins. I recieved a huge apology and was asked if I minded coming in to credit my card back. I agreed. He actually stayed past closing time to assist me and I was informed that I didn't sign a contract yet, only the order form, that I was not responsible for any additional payment, until the merchandise was deliverd and that indeed, it should have been handled differently. All in all, he was very helpful, friendly and as far as I am concerned, things on my end are fine. In fact, he is still on the look out for the type of couch and loveseat I am looking for. He took my number and will contact me personally if and when he finds something. And I would buy from the store again. As for Jason, I tried to call but it was after hours. Thanks anyway! By the way the general manager that was so helpful and understanding is DAVID CODY. GREAT JOB!!!!! You really know how to provide EXCELLENT customer service. Jena Voss
Daniel
Las Vegas,Nevada,
U.S.A.
For future problems like this
#3Consumer Suggestion
Thu, March 20, 2008
When/if you run into future problems like this. Please make sure you go personally to have your card issued credit. Im surprised they didn't tell your boyfriend they couldn't help you since it wasn't his credit card. If you have a joint account or your boyfriend is listed on the account they might have a little lee-way but unless his name is on the card stores legally do not have to do anything. We all know stores don't look at cardhold er names (for the most part) for purchases, but be darn sure they will when it comes to returns. I did want to also add, if this is a credit card, and not a debit card and you have bad credit or whatever has drawn you to aarons, alot of programs exist to serve customers with bad/no credit that have a credit card, companies will work with you. Maybe even browse billmelater.com and see if you qualify for merchants they use, they are pretty good. Best Regards Daniel
Kzaccardivpasst
Matthews,North Carolina,
U.S.A.
Company Response
#4UPDATE Employee
Thu, March 20, 2008
The following is a statement from the Regional Manager who has investigated this issue thoroughly. If there are any other concerns or questions in reference to this matter please feel free to contact our Divisional Office at 704-845-5064 Kay Zaccardi VP Assistant Aaron's Mid Atlantic Div Jena, I would like to apologize for any inconvenience that you may have encountered at this location. We at Aaron's strive for your 100% satisfaction. While it is true that you can save a great deal by purchasing preleased product. We do own the manufacturer of our upholstery, "Mactivish", as well as several distribution centers. This, coupled with a tremendous amount of retail stores normally translates into a new merchandise delivery within one week. If you had indeed insisted on a new merchandise order it would not have been possible to type an agreement with your item numbers attached. The local store would not have been able to generate this until your merchandise was in the store. It is possible the store collected the first monthly installment amount to hold in abeyance while your order was placed. Unfortunately, if the specific set that you order was discounted, we certainly apologize for this unforeseen issue. As you stated, the manager offered to order you any selection for your choice. This offer is still extended to you. As you checked your credit card statement we would have processed the charge that day in which you signed the authorization slip. Again, with no merchandise in house, there would have been no next due date for payment and the agreement would have been prorated for date of delivery. As you requested, and per your credit card agreement, all installments made by card would be refunded to the same card. The length of time for credit to show would then be left to your credit institution. Jena, I would love the help service your needs! I do apologize for any inconvenience that you may have encountered. I have researched our records for a complaint in this area, with Jena in the name, and was unsuccessful. Once again I would love to research this matter to fully address any area of opportunity that I may have. I would like to earn your business. Please contact me at 704-845-5064to discuss this matter in detail. Jason Regional Manager Aaron's South Carolina Region
