Complaint Review: Aaron's Sales & Lease Ownership - Anderson, SC 29624 South Carolina

On July 27, 2009 i got a vist from Aaron's in Anderson Sc for an account on a TV that we have thru them. The accounts manager said he was here for a payment on the TV due to it being late over half a month along with a Xbox360. I knew the Xbox 360 was past due so i knew i had to turn it back in but on the TV I made a payment earlier that month of 100.00 dollars wich was more the the payment itself of 69 dollars and change. This took us up to Aug. the 1st. by the reciept.

Then i was informed by the accounts manager, Ben, that in order to keep the tv i needed to pay 143.00 dollars even thou the account was paid up to Aug. 1st and was not due. So at this time i called Ben to discuss the account and he informed me that after i made the payment on the tv earlier that month that he had backed it out and half it between both accounts even thou i paid on the tv wihich the reciept states. So i informed the account manager after i got off the phone with Ben that i would be returning the Xbox 360 due to the fact that i could not pay for it at the time. After giving him the Xbox i told him i would not pay the 143.00 dollars and change at this because i was not due for a payment until Aug. 1st. which it was only July the 27th. The numbers didn't macth up at all.

Well Aug. 1st went by and due to things happening i was unable to pay. Now being Aug. 25 the accounts manager show back up to my house to collect on the tv due to the payment being due on the 1st. I tell him at this time i have the money to make the payment along with the late charge and the cost of him coming out to the house. (which is 80 to 100 dollars) He then calls Ben the store Manager to find out want needs to be paid. He comes back and says 143.00 dollars again with it only catching me up till Sept. 15, 2009. So at that time i ask the accounts manager how that is possible when i only owned for a month and if i paid for the whole 143.00 and change that would take me until Oct. 1st. Well again the numbers and days still don't match up.

Then me and him talk some more and he informs me that i need to give the tv up or pay the payment of 143.00 dollars and change or refuse to give back the tv. Well i told him i will pay him what i owe them by reciepts and letter i recived by mail that states what i owe Aarons. He said that he had to refuse the payment of 80 to 100 dollars due to the fact that Ben said he had to have the 143.00 dollars and change or nothing. At that time i asked him for something stating that he refused the payment that would of at least got me to the 1st. of Sept. even thou i know that more has been paid than what Ben has said.

At this time i did not get anything from him stating that he would not accept the payment and i was left holding the bag. I told the account manager i would handle this in a different way and that i refused to give up the tv due to the fact that the numbers and days still don't match due to the fact that Ben has messed with the payment history on this account.

This is not the 1st. time this has happen with me and this Aaron's. I have sat down with Ben the store manager before and talked to him about this before. Every time i think it is all worked out the next month it is all messed up again because someone backs payments out and move it to other accounts that they feel should be paid first. 

I fell that i am getting the shaft because i am a number  that they can make money off of. I have been a good customer to that store but have been point out due to the fact the Ben desides to mess with payments which makes me look like i am so far behind which if fact i am not when the paper work that he gave me himself along with reciepts show that i am not.

If someone has the Area Managers number please send it my way. I went to the web- site and found nothing. I need to know if i can talk to anyone other then him being Ben or do i need to fill something Legal.