- Report: #580439
Complaint Review: Access America - Accessamerica.com - Cheaptickets.com - Cheap Tickets - Richmond Arizona
-
Author Not Confirmed
Why?
Access America - Accessamerica.com - Cheaptickets.com - Cheap Tickets
2805 North Parham Road Richmond, 23294 Arizona, United States of America
Phone:
(800)729-6021
Web:
www.accessamerica.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Access America - Accessamerica.com - Cheaptickets.com - Cheap Tickets Allianz Group, I purchased Travel Insurance on Cheaptickets but never received the policy Richmond, Arizona
Allianz Group owns Mondial USA which provides Travel insurance through Access America and CheapTickets dot com.
My Issue:
I did elect to purchase the Travel Insurance but I never received the Insurance Policy number. Access America charged my account $15.67. I believe this is a ripoff because I did not receive the product I purchased.
Details:
On Mar 1st, 2010 I purchased a plane ticket with insurance via Cheap Tickets. The website receipt advised that I would receive the policy number via eMail, but I never did.
I called Access America twice and spoke with two separate representatives. Each time we searched for my policy number by name, address and credit card number with no luck. Each representative told me that they could not help and I should dispute the charge with my bank. Of course, my bank says I have to call Access America. The last Access America representative suggested I eMail Sales Support and I did on Mar 9 2010. Tonya D responded and said she would take care of the matter and to check back in 48 hours. I am not filing this report on Mar 12 2010.
Conclusion:
Be very careful about purchasing travel insurance via Cheap Tickets and Access America.
My Issue:
I did elect to purchase the Travel Insurance but I never received the Insurance Policy number. Access America charged my account $15.67. I believe this is a ripoff because I did not receive the product I purchased.
Details:
On Mar 1st, 2010 I purchased a plane ticket with insurance via Cheap Tickets. The website receipt advised that I would receive the policy number via eMail, but I never did.
I called Access America twice and spoke with two separate representatives. Each time we searched for my policy number by name, address and credit card number with no luck. Each representative told me that they could not help and I should dispute the charge with my bank. Of course, my bank says I have to call Access America. The last Access America representative suggested I eMail Sales Support and I did on Mar 9 2010. Tonya D responded and said she would take care of the matter and to check back in 48 hours. I am not filing this report on Mar 12 2010.
Conclusion:
Be very careful about purchasing travel insurance via Cheap Tickets and Access America.
2 Updates & Rebuttals
Scotte68
Maricopa,Arizona,
USA
Thank you for responding
#2Author of original report
Tue, March 23, 2010
Thank you for responding. There is no need to pursue this matter further. I contacted my bank and disputed the charge. The charge was reversed and I am satisfied.
Note to anyone considering "Travel Insurance" with Access America - Please consider that choice carfefully.
After numerous eMails my policy number was finally delivered, but now Access America will not cancel the policy despite my request. I am continuing to be ignored. I am utterly amazed at how poorly the company listened to my issue and my requests. My reasoning for cancelling the policy is "Lack of Trust". If Access America cannot handle a simple request to find my policy number, then what kind of service would I get if actually had to file a claim.
Cheaptickets
Chicago,Illinois,
USA
Cheaptickets Request
#3UPDATE Employee
Mon, March 22, 2010
Hi,
I am with CheapTickets Customer Relations. I might be able to help. Please provide me with your CheapTickets record locator.
