- Report: #293180
Complaint Review: Across America Moving & Storage - North Hollywood California
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Author Confirmed
Why?
Across America Moving & Storage
7624 Varna Ave North Hollywood, 91605 California, U.S.A.
Phone:
866-668-3480
Web:
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Across America Moving & Storage They "guaranteed" delivery and it is now 5 days late and still no sign. North Hollywood California
We chose Across America because they guaranteed delivery on 12/16/07 which was when we moved into our new place in New Jersey. We had to move from California to New Jersey as I was laid off from my job and found a new job in NYC. The movers emailed me 4 days prior to delivery to say that due to weather they were going to be delayed. We asked what the guarantee meant and they stated that since they were late we would get $25 for each day they were late.
So in the meantime my kids are sleeping on the floor. We have no furniture or any of the toys. All of our Christmas gifts are in that truck. When I called them they said it would go directly from where they were stuck because of weather to our house. He was in Texas at the time.
Well, I called the driver and he stated he was in North Carolina on another job on 12/19 and still had to go to Maryland before he got to us. It is now getting to about Christmas time. We have no tree, no gifts for my kids, no place even to sit because of this company and they have now convienently began to stop returning our calls. I don't have the money to go out and buy new stuff while waiting for our truck full of stuff to arrive.
When we went with these guys out of all quotes we received they were the ones who said we would be the only family who had stuff on the truck and they would go from there to here direct. Hasn't happened. This is on top of the fact that they gave us a quote and of course when they got to the house they said our stuff was way over weight and we were going to have to fork over an extra $2000. My wife wanted proof of the weight because we knew it was not as heavy as they said. So they went to a weigh station and it was less than what they stated as we had thought.
So we are sitting in an empty house going on a 5th day all because we went with a company that guaranteed delivery on a certain day. Stupid me should have done more research on this company because from what I am reading about them, they are as bad as they come. This is not just horrible for me, but I have a 3 and a 4 year old who have hardly any toys to play with and probably will have no toys under no tree. This stinks beyond believe.
Unhappy in jersey
Jersey City, New Jersey
U.S.A.
So in the meantime my kids are sleeping on the floor. We have no furniture or any of the toys. All of our Christmas gifts are in that truck. When I called them they said it would go directly from where they were stuck because of weather to our house. He was in Texas at the time.
Well, I called the driver and he stated he was in North Carolina on another job on 12/19 and still had to go to Maryland before he got to us. It is now getting to about Christmas time. We have no tree, no gifts for my kids, no place even to sit because of this company and they have now convienently began to stop returning our calls. I don't have the money to go out and buy new stuff while waiting for our truck full of stuff to arrive.
When we went with these guys out of all quotes we received they were the ones who said we would be the only family who had stuff on the truck and they would go from there to here direct. Hasn't happened. This is on top of the fact that they gave us a quote and of course when they got to the house they said our stuff was way over weight and we were going to have to fork over an extra $2000. My wife wanted proof of the weight because we knew it was not as heavy as they said. So they went to a weigh station and it was less than what they stated as we had thought.
So we are sitting in an empty house going on a 5th day all because we went with a company that guaranteed delivery on a certain day. Stupid me should have done more research on this company because from what I am reading about them, they are as bad as they come. This is not just horrible for me, but I have a 3 and a 4 year old who have hardly any toys to play with and probably will have no toys under no tree. This stinks beyond believe.
Unhappy in jersey
Jersey City, New Jersey
U.S.A.
