- Report: #162508
Complaint Review: Acu-Gen Biolab - Baby Gender Mentor - Pregnancystore.com - Lowell Massachusetts
-
Author Confirmed
Why?
Acu-Gen Biolab - Baby Gender Mentor - Pregnancystore.com
50 Stedman Street Lowell, 01851 Massachusetts, U.S.A.
Phone:
978-937-5688
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Acu-Gen Biolabs - Baby Gender Mentor Test Pregnancystore.com - pregnancy gender test, results wrong, horrible customer service, scaring women, claiming babies have genetic mutations RIPOFF Lowell Massachusetts
For a $25 test kit and $250 lab fee, this test claims to determine the gender of your baby with 99.9% as early as 7 weeks into the pregnancy using a few drops of blood. They also claim a 200% guarantee.
I took the test in July and was told I was having a girl. At my ultrasound in September it was very clear I am carrying a boy. I contacted Acu-Gen Biolabs via the website and never got a reply. When I called several days later the person I spoke with was very curt and told me to mail in a birth certificate after the baby was born for a refund and hung up on me.
I had another ultrasound in October - a 3D one that clearly showed my baby boy. I e-mailed them again and included ultrasound pictures. They claim to have retested my blood sample with "extra attention" and still insist that I'm having a girl.
Most of the e-mails I have received from them are prepared form letters that do nothing to answer my questions or concerns.
I also contacted Pregnancystore.com - the company that sells the test kits. They give quote some study about first trimester ultrasounds (before 12 weeks) only being 80-90% accurate, so Acu-Gen's test must be right and my sonograms wrong. I showed them three studies I found showing second trimester ultrasound accuracy rates all in the mid to high 90's, yet they insist what we're seeing is not a boy.
A woman from Pregancystore.com went as far as to suggest that this lab is so accurate that I need to consider the fact that my baby has some kind of genetic birth defect.
The customer service from these two places is horrible and I think the test is a scam.
Erica
Kailua, Hawaii
U.S.A.
I took the test in July and was told I was having a girl. At my ultrasound in September it was very clear I am carrying a boy. I contacted Acu-Gen Biolabs via the website and never got a reply. When I called several days later the person I spoke with was very curt and told me to mail in a birth certificate after the baby was born for a refund and hung up on me.
I had another ultrasound in October - a 3D one that clearly showed my baby boy. I e-mailed them again and included ultrasound pictures. They claim to have retested my blood sample with "extra attention" and still insist that I'm having a girl.
Most of the e-mails I have received from them are prepared form letters that do nothing to answer my questions or concerns.
I also contacted Pregnancystore.com - the company that sells the test kits. They give quote some study about first trimester ultrasounds (before 12 weeks) only being 80-90% accurate, so Acu-Gen's test must be right and my sonograms wrong. I showed them three studies I found showing second trimester ultrasound accuracy rates all in the mid to high 90's, yet they insist what we're seeing is not a boy.
A woman from Pregancystore.com went as far as to suggest that this lab is so accurate that I need to consider the fact that my baby has some kind of genetic birth defect.
The customer service from these two places is horrible and I think the test is a scam.
Erica
Kailua, Hawaii
U.S.A.
