- Report: #30681
Complaint Review: AD Roofing Aaron Dwyer - Colgate Wisconsin
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AD Roofing Aaron Dwyer
4145 Kennedy Circle North Colgate, 53017 Wisconsin, U.S.A.
Phone:
414-299-9500
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AD Roofing, Aaron Dwyer ripoff liars victimized us with shody roof replacement Colgate Wisconsin
I had a new roof installed on my Wauwatosa bungalow home in April of 2002 by AD Roofing. On 8/31/02, the Saturday of Labor Day weekend 2002 after the heavy rain, I noticed water leaking from the ceiling in the front room of my home.
Like most bungalows, when one enters through the front door he or she is standing in a small room separate from the rest of the house, which has its own roof (there is no second story on this part of the house), this is the room where I found water leaking from the ceiling.
Since it was a holiday weekend, I waited until the Tuesday after Labor Day, 9/3/02, to contact AD Roofing. The owner of AD Roofing, Aaron Dwyer, eventually sent 2 of his workers to attempt to repair the leak on 9/6/02.
However, it took several phone calls and missed appointments before the workers actually came to the house. The workers stated that the flashing on the roof above the front room was not properly attached.
They stated that the nails had not been fully driven into the flashing and that it was not properly caulked. I showed them the damage to the interior of my home but they did not comment.
Since the workers attempted to repair the roof on 9/6/02, I have contacted Aaron numerous times to date, 9/21/02, attempting to set up appointments for Aaron to view the interior damage to my home.
Prior to the installation of the new roof in April, I did not experience any water leaks. It appears that the roof must have been leaking water slowly over time because I did not notice any leaks until 8/31/02, and the new roof was installed in April of 2002.
On 8/31/02, I noticed mold on my plaster, large plaster cracks in the walls and ceiling, and water damage to the wood floor, the molding surrounding the windows, and my piano. As the heavy rain continued over the Labor Day weekend, I could see the water leaking through the cracks in the ceiling and dripping down the plaster walls, down the pristine woodwork surrounding my leaded glass windows, down my piano sitting in front of the windows, and pooling on my wood floor.
My home was built in the 1920s and I am very proud of the craftsman workmanship in my home. Specifically, I am very proud that none of the woodwork has been painted or damaged over the past 80 years. Also, when my husband and I purchased the home in April of 2000, we had all of the wood floors refinished.
However, Aaron Dwyer has stated that he is not going to pay for any damages because he believes that the leaks already existed prior to the new roof. To this point, he has only offered to have his workers paint over the mold on the plaster. Because of his unwillingness to discuss the damage over the phone, I have been trying since 9/6/02 to get Aaron to view the damage for himself. But he has never come to my home to view it.
I leave him messages, my husband leaves him messages, my husband and I both talk to Aaron, but he has yet to view the interior damage to my home. Sometimes Aaron will set a date and time to come to our home, but he always cancels. Other times he states he will "try" to get there on X date but then he never comes or calls.
I am extremely dissatisfied with the service and treatment I am receiving from AD Roofing and Aaron Dwyer. Aaron Dwyer refuses to view the water damage to home, thus, he will not pay for any of the repairs. Further, I am not completely sure that the leaks have been fixed. To repair the damage in my front room will cost a few thousand dollars.
Cathy
Wauwatosa, Wisconsin
Like most bungalows, when one enters through the front door he or she is standing in a small room separate from the rest of the house, which has its own roof (there is no second story on this part of the house), this is the room where I found water leaking from the ceiling.
Since it was a holiday weekend, I waited until the Tuesday after Labor Day, 9/3/02, to contact AD Roofing. The owner of AD Roofing, Aaron Dwyer, eventually sent 2 of his workers to attempt to repair the leak on 9/6/02.
However, it took several phone calls and missed appointments before the workers actually came to the house. The workers stated that the flashing on the roof above the front room was not properly attached.
They stated that the nails had not been fully driven into the flashing and that it was not properly caulked. I showed them the damage to the interior of my home but they did not comment.
Since the workers attempted to repair the roof on 9/6/02, I have contacted Aaron numerous times to date, 9/21/02, attempting to set up appointments for Aaron to view the interior damage to my home.
Prior to the installation of the new roof in April, I did not experience any water leaks. It appears that the roof must have been leaking water slowly over time because I did not notice any leaks until 8/31/02, and the new roof was installed in April of 2002.
On 8/31/02, I noticed mold on my plaster, large plaster cracks in the walls and ceiling, and water damage to the wood floor, the molding surrounding the windows, and my piano. As the heavy rain continued over the Labor Day weekend, I could see the water leaking through the cracks in the ceiling and dripping down the plaster walls, down the pristine woodwork surrounding my leaded glass windows, down my piano sitting in front of the windows, and pooling on my wood floor.
My home was built in the 1920s and I am very proud of the craftsman workmanship in my home. Specifically, I am very proud that none of the woodwork has been painted or damaged over the past 80 years. Also, when my husband and I purchased the home in April of 2000, we had all of the wood floors refinished.
However, Aaron Dwyer has stated that he is not going to pay for any damages because he believes that the leaks already existed prior to the new roof. To this point, he has only offered to have his workers paint over the mold on the plaster. Because of his unwillingness to discuss the damage over the phone, I have been trying since 9/6/02 to get Aaron to view the damage for himself. But he has never come to my home to view it.
I leave him messages, my husband leaves him messages, my husband and I both talk to Aaron, but he has yet to view the interior damage to my home. Sometimes Aaron will set a date and time to come to our home, but he always cancels. Other times he states he will "try" to get there on X date but then he never comes or calls.
I am extremely dissatisfied with the service and treatment I am receiving from AD Roofing and Aaron Dwyer. Aaron Dwyer refuses to view the water damage to home, thus, he will not pay for any of the repairs. Further, I am not completely sure that the leaks have been fixed. To repair the damage in my front room will cost a few thousand dollars.
Cathy
Wauwatosa, Wisconsin
2 Updates & Rebuttals
Aaron Dwyer
Colgate,Wisconsin,
U.S.A.
Misunderstanding ..Happily Resolved
#2REBUTTAL Owner of company
Mon, April 21, 2003
To whom it may concern, There was a misunderstanding between myself and the customer. Do to difficulting in making our schedules work it appeared I was not interested in resolving there roof problem. That is my fault for giving them that impression, but once we finally met and discussed the problems, the situation was quickly resolved. I am not sure why this web site or the customer have not updated this report. On April 16, 2003 was the first time I was made aware of this report. The fact that this report was filed lasted fall and I've just recently been made aware of its existence, tells me that not too many people have seen it. Never the less, I am very concered with keeping our record clean and my customers very satisfied. Our company has a spotless record with the Better Business Bureau and is a member of NARI in good standings. I am always available to discuss this report and misunderstanding in detail if requested. If you would like a list of references I would be happy to mail or email them to you promptly. Again this misunderstanding was my fault and I did learn from my mistakes. I did try to contact the customer and left her a message. I am hoping, if she hasn't already, that she can contact this web site and follow up on here original report. Thank you for reading my rebuttal and if you would like, feel free to contact me either on my cellular phone (414-303-1343) or by email at [email protected] Thank you, owner
AD Roofing, Aaron Dwyer
#30
Mon, September 23, 2002
Aaron finally came to view the damage on 9/22/02. After a while, he agreed to come 9/23/02 to determine the source of the leak and he agreed to fix the damage inside the house. Aaron came 9/23/02 and said the damage was due to the disturbance of gutters during the re-roofing process. He said it was fixed today, but he wants to wait to determine if the leak is fixed. Once the leak is fixed, he will fix the interior damage. Stay tuned for the follow up.
