- Report: #1367174
Complaint Review: Adam Kruger - MX Revival - Mitchellville Iowa
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Adam Kruger - MX Revival
111 mill st Mitchellville, 50169 Iowa, USA
Phone:
(515) 577-8848
Web:
https://www.facebook.com/AdamsMXRrestoration
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Adam Kruger - MX Revival IndianAdam IndianAdam41 stole parts, inability to do work that he accepted, no follow-up, no return of customers parts, no calls, no information, ignores me, no attempt to resolve, pouty, hissifit, directly lied to BBB, saying he would return my parts., motorcycle parts, banned customer access, won't return parts, but says job is finished. Mitchellville Iowa
Report Attachments
I inquired to MX Revival about some Vapor Blasting and powdercoat work. He took on the Job, and said he'd be timely and accurate with my instructions.
Inquiry happened on Facebook Messenger Dec 2, 2016. I told him I would be happy to make a spreadsheet and organize everything in "per color" baggies.
On Dec 5th I asked if I could drop things by on a Saturday, knowing it was out of the normal operating hours of his business. Adam seemed very excited to take on more work, he stated that it would only take him 2 weeks to complete as soon as he started. He exclaimed that I would be receiving color samples to ensure he had chosen the correct colors by my description. We talked about some Ceramic Paint for the High temp items, I said I would purchase the paint if he was willing to do the work. He agreed that he would reduce the cost, since I provided the materials for the job.
2 weeks goes by, I have heard nothing from him in regards to anything, I think, "maybe he's just super busy". I give him another couple days. Finally I call to see if something has changed, nothing. It's like he's hiding from me.
Finally on Dec 29th he Inquires to me about the list of parts I made, he had lost the hard copy and wanted me to send him an electronic version to clarify things, so he could finish up the Job.
No word for a few days, and then I inquire(424pm) about meeting with him on Saturday Jan 1, to pick things up.(I live and work in Burlington, Iowa). Adam agrees, says he will be at the shop til 530pm. I show up about 510p, and he is inquiring to me about what parts are to be what color, and am I sure I want these to be powdered. While there I ask if he has any questions on the spreadsheet, he says,"It was a bit confusing but, I can figure things out". Then he shows me what he has done, He has some of the parts coated, but none of the parts are the labeled colors. Nothing was correct, he didn't even take the time to review the sheet, 2 weeks after the date that he gave me for completion(Dec. 22-23)
Jan 7th 2017, he inquires again as to what colors for what parts and the details on the job. He tells me about other customers and their work, and how he has been s****.>
Jan 11th, I inquire about the test shots for one of the colors, I still hadn't received anything. No examples, No Color palette, and no completed parts, except those that he just colored willy nilly.
Jan 14th, I contact him 10am inquiring as to any other questions he may have. I asked if there was any way he could speed things up, as I would love for this to be done. He responds telling me that he will be heading to the shop, If I wanted to pick up some parts. I did, I got there about 330p, we had scheduled to meet at 345. I slept in his driveway at 111 mill St Mitchellville, iowa until 530pm. He never showed up.
Jan 22, I inquire as to what happened, he says some wedding stuff. I plan for pickup sunday Jan 23. 3 hrs later he responds with, "Just got back to the shop, the only thing I have ready to go at the moment is the caliper, I'm getting ready to shoot the ceramic stuff soon. So I'm just cleaning everything and the space to do it in. I will probably have everything ready for pickup tomorrow afternoon."
Jan 24th, I inquire again. He says, "things are looking good now, just a few more coats and we'll be done."
Jan 29th, I inquire again, after just watching him compete in waterloo. He says I can come get a few, they are wrong, I make him redo some.I pay what he quoted me $350.He says he can come down Monday to deliver the rest. He exclaims after I left that everything is done, it just wasn't sitting out.
Feb 4, we plan to meet at the shop 330p he exclaims he had a late night watching supercross, just couldn't make it to the shop.
Feb 7th, he agreed to be here at 5 pm, he calls 630 pm and asks that I pay in cash. shows up in Ft Madison 9p with only my engine mount hardware. (15 of 40 parts)
Here it is Feb 23, I still can't get a time to get my stuff.
I called the sheriff, they get a lot of complaints regarding his poor business ethics.
03/22/2017 BBB MORE INFO RECEIVED FROM THE CONSUMER : Update:
I took Monday off work to go to Mr. Kruger's shop in an attempt to recover my XR650L Parts. (Engine side covers(R&L), Side cover hardware, oil filter cover, starter cover hardware, kickstand hardware, caliper hardware, oil filter cover hardware, rear suspension hardware, lower rear linkage, airbox hardware, basically all the small parts needed to assemble an XR650L. There's at least $500 worth of parts. A lot of that hardware is specialty stuff, at $8 a bolt it adds up quick.
Upon arrival Mr. Kruger acted like I didn't exist, he completely ignored me as I assist my friend in loading up his bike in the truck.
Finally after 10 mins or so I asked where my last box of parts were, I would be happy to save him shipping.
He replied grumpily, "I don't know". I turned to finish loading, then walked inside in hopes to have a more private conversation with Mr. Kruger. Again I asked where my parts were, to his reply of, "I sent them USPS, to the address I drove to". Let me remind you that this is the third time he has told me he sent them to me via usps.
It's 2017, I know that when you send something Via USPS, they give you a tracking number on the bottom of your receipt. Mr. Kruger was unable to identify the address he sent the parts to, and the supposed tracking information of the parts in question. He went through an elaborate explanation of how he had left that particular receipt at home, along with a few others from the night before.(As if he had sent them just a few nights prior) hmmmm??
This leads me to believe my parts have not yet been shipped to me, I have texts from him March 8th saying he had sent them to the address he drove to. At that time I requested tracking information, which has yet to come. Upon my inquisition, he was unable to identify the actual address that he "sent" these parts to, and here it is March 22, and I have yet to receive anything in the mail. I know that even the lowest level freight takes up to 7 business days, it has been 10 full business days.
At what point is this considered legally stealing?
Throughout our conversation, Mr. Kruger kept referring to "The Customer" in third person, explaining to my friend and I how "the customer" views him. I exclaimed to him that I was his customer and I have been experiencing issues with his follow-up methods, and inability to see projects completely through. Returning the project to it's rightful owner is the final step in the process. I hope he can start admitting his faults, and see that the customers are not happy with his performance in the motorcycle scene in Central Iowa. Until he can show that he is a professional is this industry, I will be suggesting others not go to him to assist in their prized possessions, and family heirloom projects.
I look forward to the prompt return of my parts, so that I can continue and finish this project bike in commemoration to my father. Who was killed on his bike in 2007..Currently it has stopped due to lack of follow-up by Mr. Kruger and MX Revival.
03/27/2017 OttO BBB No Response from Business re: Consumer Rebuttal
04/10/2017 BBB MORE INFO RECEIVED FROM THE CONSUMER : Since Adam has blocked me every way thought of online, I found his name had changed on Instagram to #indianadam41 now, and his heading on the IG search reads as follows:
"
indianadam41 MX Revival Restoration, powder coating, chrome, vapor blasting. MX, Enduro, Vintage and my girl, my world, my rules, no problems! "
He has completely ignored the facts, has made no attempt to resolve the issue with me. I have received nothing from him, each time I went to him to resolve the issue, I was ignored or told the same thing time and time again.
This new heading is misleading to any new customers, They would be lead to believe that he has all ducks in a row, that his business is just as professional as any other, and that all his customers are satisfied.
Yet I return to the BBB to give another update a full 32 days after his initial claim to have sent me my parts. 2 weeks ago I sent him my address again...just in case he was interested in doing the right thing, and returning my property to me.
It is clear to me that the system is flawed in a few ways. As a business owner, he is allowed to step all over my right of ownership.
They say--> go to the BBB, they can help you. I have yet to receive any assistance in locating or return of the XR650L parts in question. No tracking information has come from anyone. I have been suggested by the police to file a stolen property report, which apparently takes 3-6 months to process, by which time my parts will be in a box at his new wife's grandpa's house, no one will know about them, they will just be gone...and because the paperwork is in "process", that's just ok.
It's just ok for a business to sell services fraudulently, as long as they have the audacity to lie to everyone throughout the process and hold off on any progress for 6 months until everyone forgets about it and moves on.
Yet me, the customer, sits here, waiting for any news on the whereabouts of my prized heirlooms..for months, with no resolution, except for a response that says "case closed, unresolved".
Adam has not returned any calls, or emails, he won't even look at me when I stand right in front of him. Definitely no eye contact, he looks at his feet, or up to the left, as if to catch another lie to tell me.
Please Someone Tell Me how I can get my XR650L parts Back?!
Report Attachments
2 Updates & Rebuttals
Follow-up MAY 8th, 2017
#2Author of original report
Mon, May 08, 2017
To all those following up on any business.
I see that Mr. Krueger has finally responded in regards to this report.
It says in his response that he admits his fault, and that he will make amends to the customer, but this whole mix-up wasn't entirely his fault.
I would like to point out that Mr Krueger is Entirely at Fault, he accepted money for a job. He did not complete the Job, and has not returned parts to the customer, nor has he made any attempt to contact the customer, or even accept/respond, any of my phone calls, or text messages during his "normal business hours".
I would like to add this LIE, DIRECTLY FOR THE WORLD TO SEE to the Report.
As the customer in this matter, I have yet to recieve any phone calls, text messages, I still cannot contact him via Facebook. He has my IP address blocked. I have yet to hear anything further than what was said the last time I talked to him in Person in Feb, 2017. He stated at that time that he had sent my parts to me via USPS MAIL. He also stated that he had the reciept to prove it at that time, but was unable to EVER come up with this reciept. Jeff Adkisson witnessed this conversation in its entirety, and we both CONFIRMED with ADAM that he would be sending us both tracking information by the END of that DAY.
This information has turned out to be a direct LIE, just like the Rebuttal he sent to the Better Business Bureau, apologizing to the world, as if they are involved in this matter.
He couldn't make the 4th meet up time on 2/24 (friday), something came up last minute that he thought to be more important, surprise, surprise. So Here, I admit, friday(3/3) we had set-up to meet(5th time), Federal Mogul (my Job) asked me to work a full friday to prep for a new build we are sending to Mexico. I wasn't going to make it by 6pm when he closed, and I was unable to call him to tell him(1st time I couldn't make it). We had talked before noon that day, and he said he had things going on in the evening after work, and that 6pm was the cut-off. I had told him things were going on at work, if I made it great, if not, don't wait on me, I'd just try for monday. Everything seemed cool.
I was aware of his business hours (9-6 winter) and knew that he would not be staying late, because he had other plans, I didn't think it to be a huge deal that I was unable to let him know I wouldn't make it, I assumed he would be at the shop working till 6 anyway, and when I didn't show, he would go home.
I called first thing that next monday, to no respnses. Been a battle to contact or even talk since that day. I don't understand how having to work a full day instead of being able to get off early friday could have escalated to Mr. Krueger not returning my parts. That next monday I was at his shop at 10 am, I took the day off, knowing his business was open mondays. Turns out, I sat all day to a locked door, no answered calls, can't find him, phone shut off messages.
This is how he treats customers. Adam Krueger is a nice guy, works for the Bondurant Fire Dept., very believable, does great work WHEN HE WANTS to, or WHEN YOU OVERPAY, but will also take your heirlooms, and your money, and disappear. As I've seen several times over and over, he will apoogize and apologize and apologize again, but his words carry no value. He does not follow through with what he says.
In the first week of March I sent him My address again, so that he could do the right thing, and return my stolen Parts.
Still nothing!!
I can attest that every customer of his that I've ever met, either has poor workmanship, and know his warranty means nothing, or they are still trying to recover projects that have been fully paid for from years prior.
I have spoken with several shops in the area, as well as my former Supervisor and Powersports Department Director at Vatterott College in Des Moines, Iowa, warning them, the new students of the area, and anyone associated to the motorcycling industry to look out for this type thing. Don't bring your bike, or projects to just anyone claiming professionalism. Because, in this case there is none.
Mx Revival
Mitchellville ,Iowa,
USA
I made a mistake, and I will take responsibility for my actions. but I'm not completely to blame here.
#3REBUTTAL Owner of company
Sun, April 23, 2017
There are some things that are true but also some dramatization and straight up lies. However here is my side and hopefully it will clear up this mess. Jacob Anderson contacted me to do some Powdercoating and vapor blasting as well as a service I didn't provide he wanted me to try for him. We experimented with ceramic coating, vapor blasting before powder coating and different colors of powder. He was in a hurry for some reason and wanted me to use the colors I had in stock, I agreed and said I would do that and try to find the best color to match what he wanted with what I had in stock. He also wanted me to vapor blast before I did the powder coating to make it look more shiny under the transparent blue powder. I had never tried this before so I said I could redo it if anything happens like chipping ( witch it did because of the smooth surface underneath). He kept saying I'm not in any hurry because his motor was at XR's only and claimed he was having issues with them too. But anyway, jacob picked up the first batch and was happy so I was too and continued with the rest of the experiment. Now Jacob lived 200 miles away from my shop, so the first few times he came up I tried to be accommodating so I let him drop his stuff off on Saturday and Sunday when I wasn't open. It was fine at the start but it slowly turned ugly. Soon after I was receiving calls texts and messages at 11pm to 2am asking when the rest of his parts will be done and that he needs to come pick up everything on the weekend. My business is open Monday- Friday 10-6 and I'm closed on the weekend due to planing a wedding and just trying to unwind after busy weeks at the shop, I am a one man shop and I do a lot of work for people all over the country, work 22 hour days, sell parts, powder coat and vapor blast and it can be overwhelming at times running everything by myself. Good help is hard to find and getting some qualified guys in there full time is something I can't afford at the moment but back to the issue of Jacobs behavior. Jacob became completely insane, calling leaving long demeaning messages, saying I'm not fast and he can kick my a*s on the track and just being petty. He left his phone at home one day and said he was coming up to get his stuff but I couldn't get ahold of him to tell him I had to leave, he said he slept in my parking lot for 3 hours and called my from the gas station phone causing a scene at the gas station. As you can tell I'm not very pleased at this point and so he the contacted the BBB and wanted to set up a time to meet during my business hours. I agreed and said any time between 10 and 6 and waited for his call, no call, no text. No messages so I left my shop at 6 when I closed. I then contacted the BBB to let them know Jacob breached our agreement and that I would be mailing out his parts at the end of the week, then he proceeded to blame me once again because he had to work late. He also had one of his friends bikes at my shop, knowing full well his friend knew what was going on I called him to have him pick up his bike free of charge as an olive branch. When he came to pick up his bike he brought Jacob and while I was helping him load his bike, jacob went straight into my shop and started looking all over for his box of parts I had mailed out. I had accidentally sent the parts to the wrong address but I have sense then received them back. I want to send them back to him but I can only imagine the reaction from this unsatisfiable customer. What I have come to the conclusion with Jacob is he won't be satisfied with this. He has tried to destroy my personal name as well as my business, disrespected myself, my family and my soon to be wife. And if I could post the voicemails he left I would and it would make complete sense why I feel this way. He wanted my to pay him $200 for gas for driving up to my shop, wanted me to refund him the intire bill even though the work was done and he wanted to ruin my business. As a small business owner I refuse to put up with that sort of treatment and I have a zero tolerance policy for it as well. This situation went from great new customer to bat $#!@ crazy in a matter of weeks with nothing to satisfy him without bending my personal after work life around him. I'm all for making the customer happy and doing what's right but how far do I need to go and when is it enough. I feel taken advantage of and personally robbed and attacked by him. And honestly I don't know how to go about this situation. I have dealt with crazy customers in the bast but this takes the cake. Help.
