- Report: #1516606
Complaint Review: ADT (Home Security) - Boca Raton FL
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Author Not Confirmed
Why?
ADT (Home Security)
1501 W Yamato Rd Boca Raton Boca Raton, 33431-4438 FL, United States
Web:
https://security.adt.com/d/adt/current-customers/
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Business Rating:
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ADT (Home Security) ADT provides and monitors the alarm system for my home Boca Raton FL
My credit card was comprimised. The bank closed the account and issued a new card but for a bit over a week I was without a credit card. ADT tried to charge my account during that time and could not.
I was sent an e-mail regarding the issue. When I tried to respond to explain that my card was comprimised and that I would, upon receipt of the new card, set up the payment my e-mail was rejected. I received an e-mail stating that my e-mail (which was in response to the e-mail from ADT) went to an unmonitored mail box.
So I sent them a letter and never received a response to the letter, but continued to get notices that I owed money.
When eventually we spoke, they offered to extend my contract at the current rate, but did not explain the terms. After reaching the agreement I received an e-mail with terms that were never discussed and were not agreeable to me. When I tried to respond to that e-mail once again I could not.
If you wish to be able to communicate with the company that monitors your alarm system--I strongly suggest that you chosose a company other than ADT.
1 Updates & Rebuttals
Mazen
Florida,United States
ADT
#2UPDATE Employee
Mon, March 07, 2022
Hello- We're sorry for the trouble. May we ask that you email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.
Thank you,
- Mazen
