- Report: #1489786
Complaint Review: ADT Security and Safe Streets LLC - West Valley City utah
-
Author Confirmed
Why?
ADT Security and Safe Streets LLC
1279 W 2200 S, Suite B West Valley City, 84119 utah, United States
Phone:
385.256.2108
Web:
www.adt.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ADT Security and Safe Streets, LLC Larry Gordon is the Utah manager Damaged my home on installation and system never worked fully. West Valley City utah
I was promised a security system that would protect my home. I've paid over $70 a month for over two years.
The installer damaged my home and then the system never fully worked. The outdoor cameras have never worked and then the doorbell camera stopped working. I've called and emailed many, many times. The products are defective and the customer service is terrible.
The last technician that came to my home brought the manager. He admitted to my adult son and myself that the system software was not appropriate for what I was sold. But, he only offered me either $500 off of my contract (which means that I would have to pay about that same amount to get out of the contract) or to install new equipment and software. This later option would require me to sign another lengthy contract.
There is no way I am going to sign another contract with this company. They do not meet their side of the contract, they have faulty equipment, and horrible customer service.
1 Updates & Rebuttals
Andrew
Florida,United States
ADT
#2REBUTTAL Owner of company
Fri, January 03, 2020
We are sorry to hear of the experience that you have had. We are certainly happy to help you. Please reach out to us at [email protected]. Please provide us with your phone number, address, and include your post as well.
