- Report: #1458161
Complaint Review: ADT Security Services -
-
Author Not Confirmed
Why?
ADT Security Services
United States
Phone:
1-800-521-1734
Web:
https://www.adt.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ADT Security Services Dissatisfied Customers Will Pay 75% of Remaining Contract Balance to Leave Nationwide
Not at all happy with ADT Home Security System we had installed almost 2 years ago.
I sent an email 2 weeks ago asking what I needed to do to leave ADT and have not heard from them.
Today I called an ADT rep who handed me off to a manager. The reasons I am not happy are:
1. Camera resolution was so low that we could not make out who vandalized our front porch.
2. Front door camera was out for over 2 months before we knew it was bad. ADT sends emails saying everything with your
system is fine... just don't include camera's. I was told that my app shows when camera's are not working but then again why
send email saying everything is OK?
3. I log into Pulse website and after logining in I find that I don't have permissions to see anything.
So if you plan to use ADT Security Systems and you are dissatisfied with their service. Be prepared to pay the
remaining 75% of your contract.
3 Updates & Rebuttals
James
Franklin,Ohio,
United States
Update: 6 Months After Cancellation Still Getting Monthly Invoices in Mail
#2Author of original report
Thu, January 17, 2019
ADT has got to be one of the worse companies to do business with. 6 months after buying My contract out and cancellatio, I am still getting monthly invoices.
Had I read Ripoff Reports customer comments before choosing ADT I am sure I would have selected another company. You can’t run your own billing department why would anyone want to trust you with their lives?
James
Franklin,Ohio,
United States
Continued Poor Service
#3Author of original report
Fri, October 12, 2018
after paying $360 to end contract I was charged for another month for $55 my monthly bill. Called AMEX and refuted. This charge. I then get a letter stating if I wanted to cancel my AMEX would be charged $325. So I called AMEX and after 20 conversation Im told I don’t owe anything. Would it have made additional sense to tell me ypfront?
Nothing but poor service. Would never recommend to anyone.
ADT Security Services LLC
Florida,United States
ADT Security Services
#4UPDATE Employee
Mon, August 27, 2018
Hello,
We apologize for your frustrating experiences with the services that have prompted your decision to cancel. If you are still having trouble with the ADT Pulse service, please call us at 1-800-238-2727 so we can troublshoot further or arrange for a service technician if need be. If you are having trouble canceling the services and wish to do so, you can email us at [email protected] with you cancelation request. Please ensure your cancelation letter containes your physical signature, and account information for where the service is located. Thank you. -Andrew
