Tammy
Sallisaw,#2Author of original report
Mon, September 11, 2006
I'm hoping this is the last of the above ordeal. Several days after I contacted the BBB a second time regarding ADT's business tactics, I finally received a letter from an ADT representative noting that she had sent an e-mail to have my account taken out of collections, and also to waive all cancellation charges. (She did have my name spelled incorrectly in the letter. I'm waiting to see what trouble comes of that, if any.) I contacted the ADT billing department again to see if this time everything really had been taken care of, and I was amazed when they told me that everything had been cleared! At this point I'm very thankful that things seem to have worked out, though the pessimist in me is telling me to wait a little while before I celebrate, just in case ADT has some more tricks up its sleeve.
Tammy
Sallisaw,#3Author of original report
Mon, September 04, 2006
I contacted the Better Business Bureau with the information I had on how ADT was conducting business with me. They in turn contacted ADT. ADT responded by telling me and the Better Business Bureau that they were dropping the cancellation charges. I was told that all I would have to pay was a final month's service charge of around $36.00. (It takes them thirty days to process a cancellation??? Doesn't make much sense to me either, but it was better than paying the $200 termination fee.) I called ADT back to make sure that everything was finally clear, and was told that there was no record of any fees being dropped after all. I called and e-mailed the ADT service representatives who had contacted me about my BBB complaint, and I was told that everything was fine and that I didn't need to do anything else. I asked to have a hard copy sent to me showing that ADT agreed to not charge me. (This was never sent.) I have instead received a letter noting that my account has finally been cancelled, and a Statement that shows that I owe ADT $417.79 for "CUSTOMER CANCELLATION" along with a threat to turn me over to a collection agency if I don't pay. I'm not sure what the amount is supposed to be for. This amount is more that double the cancellation amount that is shown on the back of my contract. Right now I'm in the middle of contacting the Better Business Bureau again to see what I should do next. This whole experience with ADT has been nightmarish. It looks like I'm going to be trying to dig myself out of this for a while. Wish me luck, and in the mean time, I want to warn others NOT TO DO BUSINESS with this company! I wouldn't wish this on my worst enemy. (Well, maybe on my WORST enemy.) Tammy