Complaint Review: Advanced Tech Support - Boca Raton Florida

Advanced Tech Support is essentially a fake tech support company. These types of scams were the topic of an article in ComputerWorld in May of 2014. They stalk and prey on uninformed users taking them for hundreds of dollars, selling them software that they do not need, gaining unmonitored remote control access to personal and private systems and in many cases asking for personal passwords to email accounts. No legitimate service will ever ask you for you password. Microsoft will never cold call you to sell you support. The service is bogus, borderline criminal, dishonest.

http://www.computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

I have been a employee if ICE since 2013. Feb. I have been treated so unprofessional by this corporation,

They have given us bonuses for about 3 months.

For the past month they changed all of work ethics to undoable,

They have uped our work load to make it impossible to meet our goals to reach our goals to get our bonuses. They have taken away the priviledges of most employees. I would like to file a complaint against this company for mistreatment of employees. I have many business of my fellow employees  who will agree. Please contact me for any other info at the email address attached to this doc. I want to file a civil suit for Labor Laws. Sincerely Teresa Deal....5615776084

You know what, I totally agree with the original author of this report. Yes. It is wrong. I won't totally label it as a scam. For some, they need the hand holding on every little workings of a computer. But, as for the products. Yes. You are being upcharged out the wazoo! If you let them... thats the Key. 

Just like in any situation. If you body is not well, car not well, or computer not well. Don't we always get a second opinion? Well, if we went to the first schmuck we see with a pop up ad and he sells you a tire for $300 and you buy it, when the same thing is on sale at Walmart for $69, were you scammed. No. You just didn't do your due diligence. 

Exact same thing at Advanced Tech Support aka Inbound Call Experts. The place is ran like the Apple iPad sweatshop. They work all day with no lunch break. Seems like Shawshank. For $150 automated tune up. Allot 4-6 hours. It only takes an hour to run, but it will take the technician 4-6 hours to get back to you, because he is doing it on at least 5 other computers.  $250 down and $19.99 per month tech support plan. SMH.

Now, granted, some people do expect too much. You can call Advanced Tech Support to host your website, move server information or setup your network. Not their forte'. Anyway the point I am making is. Yes. Its a business. Yes. They will take your money. Yes. They will have you calling back and will try and sell you more services. A level 3 technician has no more certifications than a senior fry cook at McDonalds. MTA, at best. Just don't use them. 

My problem with the company is this. What makes it a scam is. Most of the victims that are suffering are elderly, handicapped or novice uses of Windows XP/Vista and new Windows 8 users. If you have a brand new computer or have cable internet. You already get free antivirus. Don't get rid of it. If you have a older computer and it is running slow. Nothing they have will make it run faster for longer than a few months, thats when the pop up software takes over you computer and slows it down again. 

Its totally not right to lie to make a sales quota to load software, your computer doesn't need. Knowingly, you will be calling back, which means you now need to buy a support plan. Thats not service. Yes. All the products. Especially Panda antivirus, PCMRI, malwarebytes, all load with popup add that will prompt you to install more software, block your wireless connection to devices or the internet, which inturn you have to pay and register to remove temp files or update drivers that don't need updating. 

Not getting what you pay for, is one thing. Not getting a certified technician to work on your computer is another. With offices in Austrailia, Asian, UK and US.. you can't even guarantee if you can understand who you have. 

My honest opinion. If you paid over $100 for anything with this company. You just made a donation. 

My friend,

Not only are you lacking in the area of spelling...but you don't understand computers. You also don't understand business. The program you bought was from a 3rd party. The company you are complaining about assists customers in activating their software. If the computer has errors they pitch you a support plan. You admit you were wrong for buying the software and that was your fault. How are you not at fault for buying tech support? 

Either you are wrong or right on both. You spent a lot of money without doing research, etc and now you're angry. That is no reason to trash a company because you chose not to do any research. Do yourself a favor. Invest in a little research and a little spell check. 

Also I did some research. The program you bought doesn't delete documents etc. It clears temp files and things nowhere related to what you said "disappeared". You misplaced them. Look in a mirror. 

Pat

They finally got back to me, were respectful, and refunded my money.