- Report: #836866
Complaint Review: Advanced Telecenters - Woodland Park New Jersey
Reported By:
Cheated -
Boston, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Advanced Telecenters
2 Andrews Drive, Suite 201 Woodland Park, 07424 New Jersey, United States of America
Phone:
888-854-8417
Web:
http://www.advancedtelecenters.com/
Categories:
Business Rating:
(0)
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Advanced Telecenters Promised to deliver telemarketing lead generation services then reneged after payment was received Woodland Park, New Jersey
The company, Advanced Telecenters responded to a quote request for lead generation telemarketing services I submitted through BuyerZone.com. I was contacted by a very engaging gentleman, Michael, who seemed competent and professional. I was assured that Advanced Telecenters would write a very high quality script, would engage experienced telemarketer(s) and generate leads on around 2% of calls.
The script was very poor so we re-wrote then revised several times to make it easier for the telemarketer to generate leads. Results: zero leads produced in "60 hours" of calling. We objected based on zero results received (is at least 1 or 2 leads too much to ask?). After many attempts to engage with the owner, we received a refund offer of $100 - 3.1% of the amount we paid - even though only 42% of the calling was completed per the written agreement.
Bottom line: I've learned that telemarketing, like other marketing efforts, cannot yield "guaranteed" results so a business owner must consider the possibility of total failure. However I've also learned that an ethical telemarketing service provider would make substantial efforts to provide some result to a client - greater than zero. In my opinion, Advanced Telecenters doesn't care about the client which questions their integrity. My company was ripped off so buyer beware.
The script was very poor so we re-wrote then revised several times to make it easier for the telemarketer to generate leads. Results: zero leads produced in "60 hours" of calling. We objected based on zero results received (is at least 1 or 2 leads too much to ask?). After many attempts to engage with the owner, we received a refund offer of $100 - 3.1% of the amount we paid - even though only 42% of the calling was completed per the written agreement.
Bottom line: I've learned that telemarketing, like other marketing efforts, cannot yield "guaranteed" results so a business owner must consider the possibility of total failure. However I've also learned that an ethical telemarketing service provider would make substantial efforts to provide some result to a client - greater than zero. In my opinion, Advanced Telecenters doesn't care about the client which questions their integrity. My company was ripped off so buyer beware.
