- Report: #1206435
Complaint Review: Age Renew Skin Care - Internet
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Author Not Confirmed
Why?
Age Renew Skin Care
Internet, USA
Phone:
866-361-4263
Web:
http://agerenew.org/
Categories:
Business Rating:
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Age Renew Skin Care Read the Fine Print Internet
I received a pop-up ad from Amazon.com when I was shopping one day. Asking me if I'd like to take a survey and then I would receive a free gift. There were three options and Age Renew looked like the the best one to me. So I chose it and it said there would be a $1.95 charge to my credit card for shipping and handling. Then I received another email when it shipped. There was a second $2.00 charge for "insurance" as well, but this didn't seem too bad.
This month when I was looking over my credit card statement there was a charge for $89 for Age Renew Skin Care. I immediately called their customer care number and told them what had happened. Their script informed me that there were terms and conditions that I agreed to when I signed up for the free trial. Since I didn't cancel in 14 days I was going to be charged for the bottle of lotion I had already received.
I don't remember these terms and conditions because when I pressed the customer care representative further she told me that the pop-up ad was from a third party and could not be tracked. I also could not return to the original ad because it had been changed.
I believe that Age Renew is running a scam and getting away with it because they can refer to the terms and conditions on their website. Terms and conditions that are in fact so fine print and faint you almost need a magnifiying glass to see them. If you are going to automatically charge someone, be up front about it. I have dealt with several companies that follow the trial-then-subscription model, and they have, until now, always provided an exit point after the trial.
Rebecca
