Kay
Mckinney,#2UPDATE Employee
Tue, May 26, 2009
AHMSI is a mortgage servicing company and not a collection agency. There is a collection department just as most mortgage companies that service mortgage loans have one. Many loan originations companies sell their loans to loan servicing companies right after the loan goes through because they don't have the resources to service them. Many of the larger banks are selling off their loan portfolios that contain the loans that are more of the B/C paper loans or what was called subprime because of fact that they have taken a loss on those. In most cases, they didn't originate through the bank but were bought as a package and its why so many banks have closed or been close to bankruptcy and bought out. The citi portfolio was a very large amount of loans to take on at one time and required a lot of hiring which means that there are a lot of very new people working in the call center so I am sorry if you have had problems with any of them. I'm not sure how I can help as I don't work in that department but I'll see if there is any other way to get statements quicker if you are not getting them timely.
Kay
Mckinney,#3UPDATE Employee
Tue, May 26, 2009
AHMSI is a mortgage servicing company and not a collection agency. There is a collection department just as most mortgage companies that service mortgage loans have one. Many loan originations companies sell their loans to loan servicing companies right after the loan goes through because they don't have the resources to service them. Many of the larger banks are selling off their loan portfolios that contain the loans that are more of the B/C paper loans or what was called subprime because of fact that they have taken a loss on those. In most cases, they didn't originate through the bank but were bought as a package and its why so many banks have closed or been close to bankruptcy and bought out. The citi portfolio was a very large amount of loans to take on at one time and required a lot of hiring which means that there are a lot of very new people working in the call center so I am sorry if you have had problems with any of them. I'm not sure how I can help as I don't work in that department but I'll see if there is any other way to get statements quicker if you are not getting them timely.
Kay
Mckinney,#4UPDATE Employee
Tue, May 26, 2009
AHMSI is a mortgage servicing company and not a collection agency. There is a collection department just as most mortgage companies that service mortgage loans have one. Many loan originations companies sell their loans to loan servicing companies right after the loan goes through because they don't have the resources to service them. Many of the larger banks are selling off their loan portfolios that contain the loans that are more of the B/C paper loans or what was called subprime because of fact that they have taken a loss on those. In most cases, they didn't originate through the bank but were bought as a package and its why so many banks have closed or been close to bankruptcy and bought out. The citi portfolio was a very large amount of loans to take on at one time and required a lot of hiring which means that there are a lot of very new people working in the call center so I am sorry if you have had problems with any of them. I'm not sure how I can help as I don't work in that department but I'll see if there is any other way to get statements quicker if you are not getting them timely.