Rocky Mountains
Regina,#2Consumer Comment
Sun, August 08, 2010
I am totally with you Maria, Air Canada sucks big time and in many more ways than you state here. I wouldn't fly again with that arrogant and racist bunch if they were the last airline on earth and since they are practically the only game in town here in good old Canada, they can afford to behave and act like the arrogant, insensitive louts they are, you know, like bank CEO's and Wall Street traders who can steal your money to their heart's content and never have to serve a day in jail for their crimes?
The reason Air Canada has no customer service to speak of is that many of their employess are East Indian and living in India whose labor is exploited to the maximum, economic slavery by any other name. How's that for outsourcing?
How about lost luggage? To have that ariline send your baggage to the wrong destination and then for you to try to get your things back in a timely way is an absolute nightmare, been there done that. When they lost mine I had to talk with somebody in India by phone - typically their "Lost Luggage" desk near the luggage carousel had some useless moron manning the station, who couldn't understand Sunday from Monday. Meanwhile at the other end of the phone in Calcutta or Bombay (or wherever else in hell they keep these people) was some ditsy woman who could barely speak English who was barely intelligble therefore just as useless.
And their Aeroplan program, collecting air points each time you fly? That is a total joke. These clowns revise upward the number of points needed to fly at will and without warning. Believe me, you have my utter and complete sympathy.
My advice to anyone else readin this? Stay away from those jokers.