- Report: #1283002
Complaint Review: AIR CANADA - Internet
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AIR CANADA
Internet, USA
Web:
www.aircanada.com
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AIR CANADA AIR CANADA ROUGE Inconsiderate, arrogant, cavalier Montreal Quebec
Air Canada has got to be the most inconsiderate airline in America. Firtly customer service is non existant. Not only is average time for a human to pick up phone on average 25 minutes, the agent that answers is agent, judge and jury. Frustrated..send an email to customer service and allow 2 weeks for response. Awesome. Great when you deal with an immediate problem and flight.
My beef is simple. I receievd a change in itinerary from Air Canda changing my non stop flight between cities to one with a stop over. A 3 hour flight become 6.5 hours and making matters worse in my case is travelling with my elderly father of 92 years young. Nont good.
Not only was this a surprise as there is no weather delays or cancellations. The answr was the aircraft has to go in for maintenance. I am writing today Jan 27 and my flight is Feb4. So a week from now they have no extra aircraft. They gave me three choices.. fly three days earlier or three days later , or accept the new fliight or get a refund. No consideration I paid for hotel so leaving ealry is not a choice as well as cut our vacation. Three days later does not work as I need more money to stay as well as a job to go to. Refund leaves me where? Buy a one way with American Airlines and pay thru the nose?
It is shameful these impersonal corportaions hide behind clerks as when I asked the agent to speak to someone in a managerial role athat could make a difference and was told nada. The agent is my only choice. Want to beef..send an email!!
Dusgusting, dusgusting, dusgusting. They deserve to lose clients to a more socially driven company understanding that leaving bad tastes in peoples mouths is never a good thing. As a canadian myself.. the hell with AIR CANADA let them rot and go bankrupt as they have done so many times before.
