Complaint Review: Alexander Miller and Associates TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Alexander Miller & Associates a diverse financial institution that specializes in fast track commercial collections and on-site investigations for businesses of all sizes. Alexander Miller and Associates offers a wide array of collection services that assist you in getting paid prior to filing unneeded lengthy and costly lawsuits. - Nationwide

REVIEW UPDATE: November 14, 2018: Alexander Miller & Associates remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Alexander Miller & Associates is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Alexander Miller & Associates has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Alexander Miller & Associates has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Alexander Miller & Associates remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

-Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Alexander, Miller and Associates for its full commitment to quality customer service.

Ripoff Report's discussions with Alexander Miller and Associates have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Alexander Miller and Associates listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

As an Accredited, Trusted, Verified Business, Alexander Miller and Associates is dedicated to promoting trust in the worldwide commercial collections industry.

“We are proud to have met the high standards of our industry and we are excited to be a part of an organization that exists so businesses have an unbiased source to guide them on matters of trust,” said Tom Alexander, Senior Partner of Alexander Miller & Associates LLC. “We value building trust with our customers and our Accreditation gives our customers confidence in our commitment to maintaining high ethical standards of conduct.”

Accredited Businesses must adhere to All “Standards for Trust,” a comprehensive set of policies, procedures and best practices representing trustworthiness in the marketplace. The standards call for building trust, embodying integrity, advertising honestly, telling the truth, being transparent, honoring promises, being responsive and safeguarding privacy.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Alexander Miller & Associates truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Mike Miller during an onsite inspection held by a third-party verification company with no biases towards Alexander, Miller and Associates.

Alexander, Miller and Associates is a commercial collection agency that does business primarily with receivable management for corporations. Mike Miller stated the following about him company, "we do not do any retail collections. We represent any company that has another company that has a delinquent account. Whether they be slow pay, no pay, or disputes. We try to mediate those disputes professionally outside of the civil arena so our clients don’t have to take that long walk across the courthouse steps or start throwing good money into chasing bad money. They turn to us on a contingency basis in order to try to assist them in the collections of any past due accounts they have. We do not charge our clients a fee unless we collect. We don’t get paid unless they get paid."

Leads for Alexander, Miller and Associates are primarily obtained through client referrals and repeat business. Mr. Miller proceeded to explain the services they offer potential clients, "We are diverse financial institution. We specialize in fast track commercial debt recovery as well as onsite inspections. We offer a wide array of various collection methods. Like I’d stated previously, to assist our clients to get paid before filing lengthy and costly law suits. Our goal as a collection agency is not only to exceed our client’s expectations by maximizing recovery on delinquent receivables and then consistently improving our quality of service and maintaining that high level of integrity and professionalism that has set the standard in our industry. We utilize experienced and highly trained collection professionals."



CUSTOMER CARE & COMPLAINT RESOLUTION – ALEXANDER, MILLER AND ASSOCIATES

During the on-site interview, Mr. Miller was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Miller stated the following, "Fortunately, we’ve never had that issue. It’s almost unheard of in this industry. We have never had a complaint from a client whether it be legitimate or illegitimate. We have never had a law suit filed against us and have maintained a gold star certificate rating with the BBB. We have no complaints from clients or previous clients."

When asked to comment on complaints posted on Ripoff Report's website Mr. Miller stated the following, " IT was a disgruntled employee and not by our customer. It was submitted by Hans out of Atlantic City NJ. We ever had an employee or a client by the name of Hans. They basically tried to extort us and use slander and utilize fraudulent info. This is entirely unnecessary. I know who the employee is. We bent over backwards. The employee worked for us for 5 years. We even helped them finance a car. When you go above and beyond the call of duty for employees and they are so vindictive in nature to put something harmful online. I don’t want to keep putting the name of Land Star out there. Land Star has been a great client of ours and never had any payment issues. We’ve never had any complaints from clients. We have this one complaint from an employee that is obviously vindictive and false." In order to further assure future and current clients Alexander, Miller and Associates have a general council that is board certified in consumer and commerical collections by the Texas Board of Legal Specialization. They have an A+ rating with the Better Business Bureau and are members of the Texas Association of Commercial Collections.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Miller stated, "we have a forum on our website where people can submit complaints as well as submitting complaints to the BBB. Most agencies would be members of the BBB because of the client complaints as well as the client’s customers complaints. It’s a very easy forum to post online about an abrasive collector or they may have a bad taste in their mouth about a legitimate debt. Most collection agencies have a plethora of complaints from the customers that are turned over to collections. We don’t have any. We opened our selves up to that level of transparency by being members of the BBB as well as the Advocacy Program through Ripoff Report and any other review forums online. We address all complaints immediately. Our manager would review the complaint and respond to the complainant and be sure that we can overcome any problems or legitimate complaints they may have. Whether it be against the company or against a specific employee or contractor of the corporation. After addressing the complaint, we would meet with the contractor or employee and address the complaint with them and then follow up with it however upper management deems fit."

Alexander, Miller and Associates is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think it offers a forum for Alexander, Miller & Associates to make sure we are dedicated to satisfying our customers future, present, and past. To have the Advocacy program aid us along with other programs like the Better Business Bureau and things like that. It enables us to be able to address all complaints in an effort to correct the problem as quickly as possible and take the steps to satisfy the complaint. Reports on BBB, Google, or any other forum are addressed appropriately so we can strive to be one of the nation’s premier commercial collection agencies."



ALEXANDER, MILLER AND ASSOCIATES – STATEMENT FROM THE DIRECTOR – TOM ALEXANDER

" Alexander, Miller & Associates continually invest in staff training and implementation of IACC and SEC rules and guidelines that regulate our industry. We have continued to invest in the most advanced, cutting edge software and technology. Our digital forensic and online investigators are continually trained to ensure we are taking full advantage of this constantly evolving resource.

Our Firm has maintained over a 60% recovery ratio in the last 8 years of business, this is double the industry standard!! As an added bonus we also provide all clients with no-cost commercial credit reports as well as free demand letters and review and edit existing contracts and credit application to ensure that they are up-to-date and incorporate current rules and guidelines to ensure efficiency and payments.

Alexander Miller and Associates’ team have expressed that they feel very confident doing their job. Alexander Miller and Associates takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Alexander, Miller & Associates provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Management is truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Alexander Miller and Associates’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ALEXANDER, MILLER AND ASSOCIATES

Alexander Miller And Associates recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Alexander Miller And Associates has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Tom Alexander, Ripoff Report is convinced that Alexander Miller And Associates is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Alexander, Miller and Associates meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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