- Report: #758346
Complaint Review: Alibris - Internet Internet
Reported By:
Sheena -
Virginia Beach, Virginia, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Alibris
1250 45th Street Internet, 94608 Internet, United States of America
Phone:
510-594-4500
Web:
www.alibris.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alibris Shipped, no tracking, not received, charged .......... Internet, Internet
Like many others, searched the Internet for "the best price" for a textbook ... usually order from cheapestextbooks.com or Amazon.com .... BUT 'this time' Alibris had that "price that none others could beat" ..... not only that but I received a "coupon code" for $5 off. Yeppie! Right? You might think you're getting a good deal ...... and some people may.
However, here's my case: Ordered $111.99 book on July 12. Shipped "supposedly" July 12 ..... charged to credit card July 13. "Supposedly" shipped via USPS (no tracking) ...... delivery date by: July 27. July 27th came and gone .... book still not received. Contacted "seller" ........ Truth Books2, after two days, received an email from "Aaron" from [email protected] ...... stating:
"We will process your refund. It should have arrived already and we didnt put tacking on it.
Thank you,
Aaron
Truth Books
(And yes - the email did have a grammar error, "didnt") ....
So, thus far I've came in contact with 1. Alibris 2. TruthBooks2 and 3. kituwahbooks ........ which is it? Fully understand that Alibris is only a company that allows others to sell and purchase from various dealers/vendors. HOWEVER, when I look at my credit card statement and see Alibris has charged my credit card, THEY should be the company responsible for tracking, shipping, refunding, etc. Thankfully, I haven't paid the credit card statement yet, so I'll just challenge it with my credit card comapny as "non-receipt of item" ........
SHAME on me for NOT looking into this company before purcashing. I'll stick with Amazon and Cheapesttextbooks.com in the future; may pay more but have ALWAYS received my textbooks in a timely manner.
Lesson learned: When something sounds too good to be true ...... let it pass me by. Best of luck to others who order from this (these) companies.
However, here's my case: Ordered $111.99 book on July 12. Shipped "supposedly" July 12 ..... charged to credit card July 13. "Supposedly" shipped via USPS (no tracking) ...... delivery date by: July 27. July 27th came and gone .... book still not received. Contacted "seller" ........ Truth Books2, after two days, received an email from "Aaron" from [email protected] ...... stating:
"We will process your refund. It should have arrived already and we didnt put tacking on it.
Thank you,
Aaron
Truth Books
(And yes - the email did have a grammar error, "didnt") ....
So, thus far I've came in contact with 1. Alibris 2. TruthBooks2 and 3. kituwahbooks ........ which is it? Fully understand that Alibris is only a company that allows others to sell and purchase from various dealers/vendors. HOWEVER, when I look at my credit card statement and see Alibris has charged my credit card, THEY should be the company responsible for tracking, shipping, refunding, etc. Thankfully, I haven't paid the credit card statement yet, so I'll just challenge it with my credit card comapny as "non-receipt of item" ........
SHAME on me for NOT looking into this company before purcashing. I'll stick with Amazon and Cheapesttextbooks.com in the future; may pay more but have ALWAYS received my textbooks in a timely manner.
Lesson learned: When something sounds too good to be true ...... let it pass me by. Best of luck to others who order from this (these) companies.
2 Updates & Rebuttals
Sheena
Virginia Beach,Virginia,
U.S.A.
Refund Received
#2Author of original report
Thu, August 04, 2011
Thanks Amy -
YES - I received the refund and I appreciate your help in this matter. I wish my experience with Alibris Books could have resulted in a positive outcome. However, I'm thankful that I at least received my refund.
Sheena
Alibris_Amy
Emeryville,California,
United States of America
Order Refunded in Full
#3UPDATE Employee
Sun, July 31, 2011
Hi Sheena,
Very sorry to hear that your order never arrived! I located your order information and ensured that a full refund was issued.
As a marketplace, Alibris processes your payment but doesn't physically ship your order. However, we take pride in monitoring our sellers' perfomance. I will personally follow up with this seller regarding your order. I'll also follow up with you by email to address your concerns in detail.
