Complaint Review: Aliexpress - Hong Kong Internet

I placed an order for a DELL VOSTRO laptop on aliexpress.com website.
Below is a the details of the order placement, its frozen status due to fake supplier ttracking number by aliexpress and finally the refund request confirmation.

1. ORDER PLACEMENT CONFIRMATION

 Wed, April 27, 2011 7:03:55 AM

Your order 1002394553 has been paid
successfully

...

From:

AliExpress.com
<[email protected]>
To:
(((REDACTED)))

AliExpress
| Help | Order Management

Payment successfully made

Dear Yinka ,

Payment for Order 1002394553 has been accepted.

The Delivery Status is currently "Awaiting Shipment." The
supplier must ensure all goods are delivered before the delivery date and
add tracking details for your shipment(s) to AliExpress.com .

Wishing you the very best of business,

AliExpress.com

27 Apr 2011 07:03



2. ORDER FROZEN AND MY EMAILS TO THEM

Adeniyi Number 1002394553
has been frozen

...




From:


"[email protected]"
<[email protected]>  
...




To:


(((REDACTED)))


Dear Adeniyi ,

 
Please note that your Order
Number 1002394553 has been frozen .

If you have any questions, feel free
to email us at [email protected].

 

If you have any questions, please
visit our online Help Center or contact our Customer Service Team. Thanks for
your cooperation!

Wishing you the very best of
business,

Alibaba.com Service Team

Free Member Service Email: [email protected]
Tel: (86) 571-89815501

Global Gold Supplier Service Email: [email protected]
Tel: (86) 571 88157920

Gold Supplier Member Service Center:  [email protected] Tel: (852) 2215
5128

Global trade starts here!

 

 RE: My frozen order (Order
Number:1002394553 )

From:

AliExpress Customer Service Team
<[email protected]>


To:


(((REDACTED)))

Hi Adeniyi,


Thanks for your email.

According to our database, Order 1002394553 was frozen because the supplier is
under investigation.

Please be kindly reminded that our
related staff will follow up soon.

Once there is any update, we will
inform you.

Your understanding and patience is
highly appreciated.



If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ or contact us at anytime.

Sincerely,

AliExpress Customer Service Team

Email: [email protected]

--------------------------------------------------------

Live Chat will be available Mon-Fri
from 15:00-24:00(GMT+8): http://www.aliexpress.com/help/contactus.htm

=================Original message
text===============

From: (((REDACTED)))

Date: Fri May 06 13:19:58 PDT 2011

Subject: My frozen order (Order Number:1002394553 )

Please how do i get my funds back?

My order has been frozen?

==============End of original
message text==========

 

RE: My frozen order (Order
Number:1002394553 )



From:


AliExpress Customer Service Team
<[email protected]>



To:

(((REDACTED)))
Hi Adeniyi ,

Thanks for your email.



With regard to your concerns in the Order 1002394553,
please be reminded that we have raised the case to our concerned department for
further following up.



Please kindly wait for updates with patience.



Your understanding and patience will be appreciated.



If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ or contact us at anytime.

Sincerely,

AliExpress Customer Service Team

Email: [email protected]

--------------------------------------------------------

Live Chat will be available Mon-Fri
from 15:00-24:00(GMT+8): http://www.aliexpress.com/help/contactus.htm

=================Original message
text===============

From: (((REDACTED)))

Date: Wed May 18 00:19:59 PDT 2011

Subject: Re: My frozen order (Order Number:1002394553 )

 

Please for how long would this
waiting be?

You have every proof already at your disposal that the supplier is FAKE.

Why are you delaying my funds.



It's almost over a month now and nothing POSITIVE...



Laptop i didn't get?

My funds, you've refused refunding?



Please what is happening?



I am completely out of patience..

 
From: AliExpress Customer Service Team
<[email protected]>

To: (((REDACTED)))Sent: Fri, May 13, 2011 1:21:42 AM

Subject: Re: My frozen order (Order Number:1002394553 )

Hi Adeniyi ,



Thanks for your reply.

Please kindly note that our
colleagues are dealing with this case urgently. Please wait patiently for the
result. Please be assured that your payment is protected by us now.



If you have any further questions, please visit our Help Center at http://help.aliexpress.com/

--------------------------------------------------------

Live Chat will be available Mon-Fri from 15:00-24:00(GMT+8): http://www.aliexpress.com/help/contactus.htm

=================Original message
text===============

From: (((REDACTED)))

Date: Thu May 12 09:30:01 PDT 2011

Subject: Re: My frozen order (Order Number:1002394553 )

 

 

Hello.

Please what is happening to my money?

I want to use it to make another order since this one is not working.

I urgently need it for this laptop on your website

http://www.aliexpress.com/product-gs/430501085-13-3-inch-Laptop-with-ATOM-N455-Super-Laptop-wholesalers.html?ws_ta_src=tl&ws_ta_type=2&ws_ta_name=2&ws_ta_content=laptop&ws_ta_click_type=product



Please reply me promptly.

Thanks.

 



From: oluyinka (((REDACTED)))

To: AliExpress Customer Service Team
<[email protected]>

Sent: Sat, May 7, 2011 1:29:12 PM

Subject: Re: My frozen order (Order Number:1002394553 )

ok.

But please make it prompt as I would need the refund on time.

Thanks.


From: AliExpress Customer Service Team
<[email protected]>

To: (((REDACTED)))Sent: Fri, May 6, 2011 10:31:34 PM

Subject: RE: My frozen order (Order Number:1002394553 )

Hi Adeniyi ,

Thanks for your email.

According to our database, Order
1002394553 was frozen because the supplier is under investigation.

Please be kindly reminded that our
related staff will follow up soon.

Once there is any update, we will
inform you.

Your understanding and patience is
highly appreciated.



If you have any further questions, please visit our Help Center at http://help.aliexpress.com/

=================Original message
text===============

From: (((REDACTED)))

Date: Fri May 06 13:19:58 PDT 2011

Subject: My frozen order (Order Number:1002394553 )

 

Please how do i get my funds back?

My order has been frozen?

==============End of original
message text===========

 

==============End of original
message text===========

 

==============End of original
message text===========

 

3. SUPPLIER SUSPENDED AND REFUND PROMISE OF 7 DAYS

Adeniyi ,Order Number 1002394553
has been closed

...

From:


"[email protected]"
<[email protected]>  
...


To:


(((REDACTED)))
Dear Adeniyi Ojo,

 Please note that Order Number 1002394553 has been closed.

In this case, please note that the
account of the above-mentioned supplier on AliExpress.com
website has been suspended. We have cancelled all of your pending orders with
this supplier which have no shipping information. If you have already made
payments for any of these cancelled orders to the escrow account designed by
AliExpress, the payment less any bank charges
will be refunded to you within 7 days. If you have not made any payment for any
of these cancelled orders, please do not make any payment.

 

Thanks for your cooperation!

AliExpress
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.