Complaint Review: All State Van Lines Relocation - Margate Florida

All state quoted me a price based on the estimated weight of household goods. This was for moving and storage of items while we found a new place to live in CO. I was told that once we signed a lease, all we had to do was call, and the company would furnish a date of which things could be moved. We added an 1000 lbs. after initial assesment to cover any incidentals or overages. Once I agreed, they secured a $2500.00 deposit. After securing the deposit, they asked for more $$ based on an "unforseen increased weight assesment". I tried to back out at that point, and they would not let me saying that my deposit would not be refunded. We agreed to continue, and finish the transaction with a credit card.

Fearing that I may be overweight and charged more I sold an ATV, generator, bedroom set, and other miscellaneous items worth at least 1000lbs. I figured that there was no way a professional mover could be off by 2000lbs., or 1/5 of the total weight of my things. I was wrong.

The move date was scheduled for the 18th. The movers showed up on the 19th at 4pm. I thought this was pretty unprofessional, but was anxious to get things out of my house. When the truck driver showed up he asked for cash or a money order to load the truck. I explained that we were using a credit card, and he had his office call me. Some guy who hardly spoke english started to demand money, and threatened to unload the truck and have the movers leave. He said that his credit card machine was broken. My response was that this was not my fault.

I immediately called our All State moving coordinator Janique and explained our agreement about paying with a credit card and expressed my dissatisfaction with the service that I had received thus far. Her response "OK we'll see". Finally at 9:30 that night we were asked for the credit card number and another $3500.00 was charged. I asked for a receipt, and was sent an email with something saying paid $3500.00. I called the next day to get an official receipt with a company name and explanation of charges. After about 10 phone calls and emails I finally received a receipt.

I called the office on the 23rd to request receipts and spoke to someone who said that my request would be forwarded to my moving coordinator. I called the office 3 times on the 26th and did not receive a call back at all. I left my new address with someone and asked them to schedule the delivery of my belongings to my new house. The representative reassured me that they would start the scheduling process.

On the 27th I spoke to my moving coordinator about receipts, weight tickets, and delivery forecast. She assured me that I would have these documents that day. She also said that it would be another 6 days until she could even request my belongings to be scheduled for delivery. I never got the receipts, so I proceeded to email and call other people in the company. Finally on the 28th I received the documents------from other people. The moving coordinator said that she would be working, and that she would have an update on delivery. When I called the office, they said that she was not working. They did however let me know that my belongings were over weight by 1500lbs., and that I owed another $1200.00 above what I was initially quoted.

So far this has been the worst experience that I have ever had in working with another company. I am amazed that these people are still in business. If I could go back in time I wish that I had researched this company more. They seem to have over 300 complaints with the BBB, several of which are not even resolved. I am very upset about how I have been treated, and told exactly what they think I want to hear. I want my stuff delivered ASAP, and I want to resolve this. Please don't make the same mistake that I did by hiring All State Van Lines.