- Report: #1208721
Complaint Review: all state van lines - Nationwide
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Author Not Confirmed
Why?
all state van lines
Nationwide, USA
Phone:
800.741.6837
Web:
http://www.allstatevanlinesrelo.com/
Categories:
Business Rating:
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all state van lines, allstate van lines, allstate vanlines Quote you one price and DOUBLE it later ,when they already have your items in the truck, Green Bay Nationwide
First off be aware that this company (i found out later) is just a broker for other sub contracted movers. but All state van line are the people who this report is about.
when the movers were booked a price was quoted (by email and by mail written form as well) and all was right with the world, than 3 days before the movers were suppose to arrive they called and raised the price slightly with no "good" reason but at this point 3 days before we reluctantly went with it because of little options this far into the move.
than after the movers loaded everything they quoted an almost double price and then informed me that this was just a safe esimate and i would only pay what my actual load weighed.
after the weight was very close to the original amount and original price they informed me that there was a "SLIDING SCALE" and instead of receiving all of the overage back i would only receive half back and further informed me that it was in the original contact that i signed (at lower price)
after threatening not to pay the overage it was told to me by management that i would not receive my items from the truck untill i paid in full.
they then informed me that we could negotiate after the invoice was paid and that was 3 weeks ago with no suck negociating taking please and no credits given.
just an FYI my original moving cost were quoted at 6,500.00 and the final price muscled out of me and my wife was 11,700.00 and this was for 3/4 of an 18 foot truck loaded.
this is way beyond criminal and seems that this "sliding scale" is just a way to charge you more and only give back a small portion in refund.
I have spoken to 7 different people including 3 managers with nothing to show but high blood pressure for my efforts.
Beware of this company!
