- Report: #961432
Complaint Review: Allianz Global Assistance - Richmond Virginia
Reported By:
Elizabeth -
spring, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Allianz Global Assistance
2805 North Parham Road Richmond, 23294 Virginia, United States of America
Phone:
18003347525
Web:
www.allianztravelinsurance.com
Categories:
Business Rating:
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Allianz Global Assistance Travel Insurance Rip Off Richmond Virginia
Purchased travel insurance through Allianz. Five days before cruise, had an attack of diverticulous.(Wednesday). Called travel agent and explained I would have to be confined to bed rest for at least
four days and on liquid diet. Agent did not inform me of any problems. When I filed the claim took forms to doctor and they filled them out and forwarded for me. When I called to check on the claim, was told that their policy states I had to go to a doctor withing 72 hours of cancelling trip. I told them my have doctor did not any openings within that time frame and told me to have bed rest. I could not have driven to a doctor even if I could have gotten an appointment. Response was "Sorry, cannot help you, that is our policy." I asked how I could have forced my doctor to see me, and did not get a response.
four days and on liquid diet. Agent did not inform me of any problems. When I filed the claim took forms to doctor and they filled them out and forwarded for me. When I called to check on the claim, was told that their policy states I had to go to a doctor withing 72 hours of cancelling trip. I told them my have doctor did not any openings within that time frame and told me to have bed rest. I could not have driven to a doctor even if I could have gotten an appointment. Response was "Sorry, cannot help you, that is our policy." I asked how I could have forced my doctor to see me, and did not get a response.
1 Updates & Rebuttals
Access America Help Team
USAJackie, Help Team
#2UPDATE Employee
Wed, October 31, 2012
Hi Elizabeth -
Jackie from the Help Team here. We're sorry to hear that you had to cancel your trip, and that we were unable to provide you with coverage in your situation. Further, we apologize that you found the claims process to be extensive; however, we do need the specified documentation in order to properly investigate our customers claims. By paying only legitimate claims, we are able to keep prices low for all of our customers.
Should you have additional questions on the outcome of your claim, or if youd like to get a better understanding of the policy you purchased, please call our customer service line at 1-800-419-8016. Once again, we apologize that we are unable to provide you with coverage.
Regards,
Jackie, Help Team
