Allianz Global Assistance
United States of America#2UPDATE Employee
Tue, March 13, 2012
Hello -
Jackie from the Help Team here. Were sorry to hear that you had to cancel your trip, and that we were unable to provide you with coverage. Please note that travel insurance is like any other insurance in that there are terms, conditions and exclusions that affect coverage; further, we provide our customers with a 10-day Satisfaction Guarantee so that if they review their insurance plan, and believe that it may not meet his or her needs, they can cancel their policy and receive a full premium refund. Also, we are available 24/7/365 to answer questions our customers may have regarding the insurance plan they have purchased.